Sr. IT Support Partner

Trane Technologies
United States
Workplace: OnsiteFull timeUSD 72,611.66 - 101,394.99 annuallyFunction: IT Support & HelpdeskExperience: 10+ yearsSkills: ["Customer service","Communication","Interpersonal skills","Independent work","Problem-solving"]

Provide tier III IT partnership for internal employees by implementing and maintaining IT infrastructure and delivering world-class customer satisfaction. Support and deploy computers, tablets, mobile devices, printers, applications, and handheld scanners using ServiceNow, including hardware lifecycle and asset management. Handle Level 2 support, incident management, minor/major troubleshooting, employee training, and participate in Lean/continuous improvement, root-cause analysis, and IT deployment projects with peer coaching.

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Trane Technologies
Trane Technologies
16 hours ago

Sr. IT Support Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide tier III IT partnership for internal employees by implementing and maintaining IT infrastructure and delivering world-class customer satisfaction. Support and deploy computers, tablets, mobile devices, printers, applications, and handheld scanners using ServiceNow, including hardware lifecycle and asset management. Handle Level 2 support, incident management, minor/major troubleshooting, employee training, and participate in Lean/continuous improvement, root-cause analysis, and IT deployment projects with peer coaching.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide tier III IT partnership and technical support to internal employees, ensuring customer satisfaction and adherence to policies/standards.
  • •Support employee client hardware including computers, tablets, mobile devices, printers, handheld scanners, and peripherals.
  • •Maintain client hardware lifecycle and asset management activities.
  • •Provide Level 2 support and complete minor and major incident management.
  • •Support application and emerging technology deployments and participate in IT projects as needed.

Pay and Benefits

Salary: USD 72,611.66 - 101,394.99 annually
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •10+ IT experience providing technical customer support, troubleshooting computer hardware and software.
  • •Experience using the ServiceNow platform.
  • •Strong customer service and oral/written communication skills.
  • •Ability to diagnose and troubleshoot devices including computers, tablets, mobile devices, printers, handheld scanners, and applications.
  • •Bachelor's or Associate degree in a related IT technical field.
Experience:10+ years
Education:
Skills:Customer serviceCommunicationInterpersonal skillsIndependent workProblem-solving
Tech Stack:ServiceNow

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn