Senior Engineering Manager, CRM

Lead day-to-day operations and delivery for a business-critical Salesforce CRM platform, running a high-performing team of administrators, developers, and analysts. Own delivery planning, on-time releases, incident/change/release management, and operational health/SLAs while tracking delivery and performance metrics. Partner with the Product Owner and Principal Architect to translate roadmap and technical standards into delivered, supported capabilities—while enabling AI-driven sales and customer intelligence.