Senior Engineering Manager, CRM

SRS Distribution
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Prioritization","Stakeholder management","Coaching","Problem-solving"]

Lead day-to-day operations and delivery for a business-critical Salesforce CRM platform, running a high-performing team of administrators, developers, and analysts. Own delivery planning, on-time releases, incident/change/release management, and operational health/SLAs while tracking delivery and performance metrics. Partner with the Product Owner and Principal Architect to translate roadmap and technical standards into delivered, supported capabilities—while enabling AI-driven sales and customer intelligence.

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FursaFursa
SRS Distribution
SRS Distribution
1 month ago

Senior Engineering Manager, CRM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Lead day-to-day operations and delivery for a business-critical Salesforce CRM platform, running a high-performing team of administrators, developers, and analysts. Own delivery planning, on-time releases, incident/change/release management, and operational health/SLAs while tracking delivery and performance metrics. Partner with the Product Owner and Principal Architect to translate roadmap and technical standards into delivered, supported capabilities—while enabling AI-driven sales and customer intelligence.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a Salesforce team (administrators, developers, and analysts), including coaching, performance management, and supporting hiring/onboarding.
  • •Own delivery accountability across planning, execution, and on-time, quality releases based on capacity and resourcing.
  • •Run operations including incident, change, and release management, plus platform support and SLAs; track and report delivery and operational health metrics.
  • •Manage AI and sales-enablement foundation work by leading the technical roadmap supporting AI-driven customer intelligence.
  • •Partner with the Product Owner and Principal Architect to translate roadmap into achievable delivery plans and uphold technical standards and governance.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveFlexible SpendingLife InsuranceDisability Insurance

Key Requirements

  • •Experience leading Salesforce delivery and operations for a business-critical platform.
  • •Strong delivery management skills using frameworks such as Scrum or Shape Up.
  • •Track record building, developing, and retaining high-performing technical teams.
  • •Solid understanding of the Salesforce platform and release/operational best practices.
  • •Working familiarity with Sales Cloud and Service Cloud, CI/CD release management (Gearset or DevOps Center), and ITSM tools (Jira or ServiceNow).
Experience:7+ yearsDistributionManufacturingB2B salesCRM/Salesforce
Education:Bachelor's
Skills:CommunicationPrioritizationStakeholder managementCoachingProblem-solving
Certifications:Salesforce Platform Developer ISalesforce Platform App BuilderSalesforce AdministratorCertified Scrum Product Owner (CSPO)Professional Scrum Master (PSM)
Tech Stack:SalesforceSalesforce Sales CloudSalesforce Service CloudCI/CDGearsetDevOps CenterJiraServiceNow

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn