Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional communication","Empathy","Troubleshooting","Mentoring","Documentation"]

Serve as a Help Desk Technician IV, supporting users across phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users through troubleshooting, and escalate complex problems to second-level support. Install and update software, assist with password resets and access issues, maintain IT asset inventory, and document/reply with clear resolution updates while adhering to security and IT policies under TS/SCI with Polygraph requirements.

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General Dynamics
General Dynamics
4 days ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Help Desk Technician IV, supporting users across phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users through troubleshooting, and escalate complex problems to second-level support. Install and update software, assist with password resets and access issues, maintain IT asset inventory, and document/reply with clear resolution updates while adhering to security and IT policies under TS/SCI with Polygraph requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems and log/track requests.
  • •Diagnose and resolve basic hardware, software, and network connectivity issues; provide step-by-step troubleshooting guidance.
  • •Escalate complex issues to second-level support or specialized teams when needed.
  • •Install, configure, and update software on user devices; assist with password resets, account lockouts, and access issues.
  • •Document and report solutions and maintain accurate ticket records; contribute to knowledge base articles and support compliance/security reporting.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •5+ years of related experience in enterprise IT technical support or help desk work.
  • •Associates of Arts/Associates of Science.
  • •TS/SCI security clearance with Polygraph (must currently possess and be able to obtain).
  • •CompTIA Security+ certification required within 3 months of start date.
  • •Strong ability to install, modify, and repair computer hardware and software using remote access tools.
Experience:5+ years
Education:Associate's
Skills:Professional communicationEmpathyTroubleshootingMentoringDocumentation
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareRemote supportRemote access toolsHelp desk ticketing systemPhone supportEmail supportChat supportPrinter troubleshootingScanner troubleshooting

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn