Customer Service Representative (Ternat, BRU, BE)

Crh
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Accuracy","Collaboration","Structured approach"]

Serve as the central contact for customers, ensuring accurate handling of commercial and administrative requests. Manage orders, quotations, pricing validations, and credit notes with a commercial mindset. Support technical and sales teams by keeping commercial files complete and feasible with production and delivery timelines. Proactively update customers on delays or issues, register and follow up complaints, and collaborate closely with internal teams to resolve matters and deliver a successful customer experience.

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FursaFursa
Crh
Crh
1 month ago

Customer Service Representative (Ternat, BRU, BE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the central contact for customers, ensuring accurate handling of commercial and administrative requests. Manage orders, quotations, pricing validations, and credit notes with a commercial mindset. Support technical and sales teams by keeping commercial files complete and feasible with production and delivery timelines. Proactively update customers on delays or issues, register and follow up complaints, and collaborate closely with internal teams to resolve matters and deliver a successful customer experience.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the central point of contact for customers for commercial and administrative requests.
  • •Manage orders, quotations, pricing validations, and credit notes with a commercial mindset.
  • •Ensure commercial files are complete, feasible, and aligned with production and delivery timelines while supporting technical and sales teams.
  • •Proactively update customers on delays, changes, or issues and offer alternative products when needed.
  • •Register, analyse, and follow up customer complaints for fast and correct resolution; collaborate with Finance, Procurement, Production, and other internal partners.

Pay and Benefits

Perks:PensionHealth Insurance

Key Requirements

  • •Operate at a Bachelor degree level or have equivalent experience through proven administrative and commercial expertise.
  • •Have 2–4 years of experience in B2B customer service or sales administration, ideally with technical-commercial files.
  • •Understand the Order-to-Cash process and handle quotations, orders, credit notes, and pricing checks.
  • •Experience working with ERP systems such as Dynamics AX / D365 FO for order processing, quotations, and credit note workflows.
  • •Be able to work with configuration tools (e.g. Stabox, Tetraform, Hauff) and learn them quickly.
Experience:2-4 yearsB2BOrder-to-cashConstruction
Education:Bachelor's
Skills:Customer focusCommunicationAccuracyCollaborationStructured approach
Tech Stack:Dynamics AXD365 FOERPAirtable CLAIMStaboxTetraformHauff

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn