IT Support Specialist

Akamai Technologies
San Jose
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer-focused","Problem-solving","Communication","Time management","Adaptability"]

Join Akamai’s IT Service Delivery team supporting internal users worldwide through chat, phone, and ticketing systems. Diagnose and resolve technical issues with empathetic, high-quality communication, acting as a key escalation point. Help deliver new IT services through process, procedure, documentation, and service planning, while partnering with senior specialists to craft complete solutions and continuously improve service quality.

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Akamai Technologies
Akamai Technologies
2 days ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join Akamai’s IT Service Delivery team supporting internal users worldwide through chat, phone, and ticketing systems. Diagnose and resolve technical issues with empathetic, high-quality communication, acting as a key escalation point. Help deliver new IT services through process, procedure, documentation, and service planning, while partnering with senior specialists to craft complete solutions and continuously improve service quality.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver omnichannel IT support as a key escalation point across in-person, chat, ticket, and phone channels.
  • •Diagnose and resolve technical issues while locating accurate information efficiently.
  • •Partner with Senior Specialists and Analysts to design and deliver complete answers to customers’ technical and functional needs.
  • •Execute IT service delivery activities including process, procedure, documentation, training, and service strategy planning.
  • •Manage inventory with accurate and secure inventory management practices.

Key Requirements

  • •Have a High school / Bachelor's Degree in Computer Science, Engineering, or a related field (or its equivalent).
  • •Deliver exceptional, customer-focused service with a genuine passion for customer success.
  • •Troubleshoot difficult and stressful technical challenges while maintaining composure under pressure.
  • •Use resourcefulness, adaptability, sound judgment, and effective negotiation to resolve daily obstacles.
  • •Communicate effectively and handle diverse situations using strong interpersonal skills.
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:Customer-focusedProblem-solvingCommunicationTime managementAdaptability

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn