Customer Service Specialist (m/w/d)

Fiserv
Nuremberg
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service orientation","Problem-solving","Communication"]

Support merchants with phone and written customer service for card payment terminals, ATMs, and electronic payments. Handle technical and commercial inquiries, explain self-service solutions, research and follow up on transactions, clarify billing, and document all cases carefully. Analyze error messages and may initiate terminal swap orders. Work night shifts and weekends (with premiums), with strong German language skills and customer-focused service.

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Fiserv
Fiserv
1 day ago

Customer Service Specialist (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support merchants with phone and written customer service for card payment terminals, ATMs, and electronic payments. Handle technical and commercial inquiries, explain self-service solutions, research and follow up on transactions, clarify billing, and document all cases carefully. Analyze error messages and may initiate terminal swap orders. Work night shifts and weekends (with premiums), with strong German language skills and customer-focused service.
Location: Nuremberg
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve cardholder inquiries related to credit cards
  • •Handle and clarify customer concerns related to electronic payment processing
  • •Explain self-service solutions for merchants and cardholders
  • •Research and follow up on transactions
  • •Analyze error messages and, if needed, initiate terminal swap orders; provide careful documentation of processed cases

Pay and Benefits

Perks:Paid LeaveLearning BudgetEquity

Key Requirements

  • •Ideally, prior experience in customer support/customer service
  • •Interest in understanding relationships and processes and willingness to learn within diverse system landscapes
  • •High customer and service orientation
  • •Enjoyment of direct and indirect customer contact
  • •Very good German skills in speaking and writing; English desirable; additional language (e.g., French or Italian) is an advantage
Experience:FintechPayments
Skills:Customer service orientationProblem-solvingCommunication
Languages:GermanEnglishFrenchItalian

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn