Manager, Enterprise Customer Success

Atlassian
New York
Workplace: RemoteFull timeUSD 121,910 - 191,760 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer success","Communication","Relationship-building","Team leadership","Cross-functional collaboration"]

Lead the Enterprise Customer Success team by driving customer satisfaction, adoption, and retention for a portfolio of customers. Coach and develop a team of Customer Success Managers, implement customer health and risk mitigation, and deliver quarterly and annual targets for net renewals, retention, and expansion. Partner cross-functionally with Sales and Product to improve the customer experience and support renewal and growth of ARR.

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Atlassian
Atlassian
2 days ago

Manager, Enterprise Customer Success

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Last checked: 23 hours agoStatus: Live

Job Summary

Lead the Enterprise Customer Success team by driving customer satisfaction, adoption, and retention for a portfolio of customers. Coach and develop a team of Customer Success Managers, implement customer health and risk mitigation, and deliver quarterly and annual targets for net renewals, retention, and expansion. Partner cross-functionally with Sales and Product to improve the customer experience and support renewal and growth of ARR.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the Enterprise Customer Success team by onboarding and continuously developing Customer Success Managers as subject matter experts.
  • •Drive customer outcomes, achieving quarterly and annual targets for net renewals, retention, and expansion.
  • •Proactively monitor customer health and implement risk mitigation strategies to protect renewal rates.
  • •Build relationships with key customers, uncover expansion opportunities, and ensure consistent delivery of customer value.
  • •Collaborate with Sales, Product, and other departments to enhance customer experience and drive customer success.

Pay and Benefits

Salary: USD 121,910 - 191,760 annually

Key Requirements

  • •Consistently perform at a high level and take a meticulous approach to customer success.
  • •Thrive in high-pressure environments, owning responsibilities and meeting deadlines.
  • •Learn quickly and clearly articulate technical concepts to both technical and non-technical stakeholders.
  • •Have strong communication and relationship-building skills to influence across management levels.
  • •Excel at managing teams, with proven ability to mentor, coach, and motivate others toward results.
Experience:StartupDeveloper tools
Skills:Customer successCommunicationRelationship-buildingTeam leadershipCross-functional collaboration

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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