Counter Sales Associate

Ferguson
Burlington
Workplace: OnsiteFull timeUSD 22.71 - 31.77Function: SalesExperience: 1-3 yearsSkills: ["Communication","Consultative selling","Relationship building","Problem-solving","Organizational skills","Self-motivation","Results orientation","Digital literacy"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, phone, and email. Use product expertise to recommend solutions, drive sales through upselling and cross-selling, and maintain accurate information using catalogs, computer systems, and manufacturer databases. Process transactions efficiently, manage special orders and back-orders, and support inventory activities while collaborating with Outside Sales Associates.

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Ferguson
Ferguson
1 day ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, phone, and email. Use product expertise to recommend solutions, drive sales through upselling and cross-selling, and maintain accurate information using catalogs, computer systems, and manufacturer databases. Process transactions efficiently, manage special orders and back-orders, and support inventory activities while collaborating with Outside Sales Associates.
Location: Burlington
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Use product expertise to guide customer purchasing decisions for plumbing, HVAC, and related products.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate information.
  • •Process transactions, manage special orders/back-orders, and follow up on order status and delivery timelines.

Pay and Benefits

Salary: USD 22.71 - 31.77
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Must be at least 18 years of age.
  • •Valid state issued license is required.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:1-3 yearsPlumbingHVACCustomer serviceSales
Skills:CommunicationConsultative sellingRelationship buildingProblem-solvingOrganizational skillsSelf-motivationResults orientationDigital literacy
Licenses:State issued license
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn