Head of Professional Services, EMEA

Benchling
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Strategic leadership","Escalation management","Partner management","Commercial acumen","Executive communication"]

Lead the Professional Services team across EMEA, owning end-to-end delivery quality, timelines, and performance for enterprise Benchling deployments. Partner with Customer Experience and Sales to align services with business objectives, own SOW scoping and forecasting, and represent Professional Services in executive business reviews. Build and develop a distributed team and managers, and oversee systems integrator partners to ensure high-quality delivery in regulated environments.

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FursaFursa
Benchling
Benchling
1 day ago

Head of Professional Services, EMEA

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Last checked: 41 minutes agoStatus: Live

Job Summary

Lead the Professional Services team across EMEA, owning end-to-end delivery quality, timelines, and performance for enterprise Benchling deployments. Partner with Customer Experience and Sales to align services with business objectives, own SOW scoping and forecasting, and represent Professional Services in executive business reviews. Build and develop a distributed team and managers, and oversee systems integrator partners to ensure high-quality delivery in regulated environments.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements.
  • •Set and enforce delivery standards for complex, validated, and regulated environments, partnering globally to improve delivery practices.
  • •Serve as an escalation point for at-risk engagements, working with Customer Success and Support to resolve cross-functional issues.
  • •Lead, grow, and retain a distributed team across Europe (with a focus in Zurich and London/Cambridge), including building a bench through hiring and onboarding.
  • •Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book of business and partner with Sales on deal structuring.

Key Requirements

  • •8+ years in professional services, implementation, or delivery leadership roles within enterprise software, with life sciences/pharma/biotech or scientific software strongly preferred.
  • •Ability to develop fluency with Biotech R&D processes and scientific concepts, and confidently interface with VP and C-level Scientific & Research IT leaders.
  • •Experience building and retaining a team with technical, business, or consulting skills that drive delivery success.
  • •Proven experience leading distributed teams across multiple European countries and navigating differing labor environments and delivery cadences.
  • •Experience leading and developing managers who own delivery quality and execution, plus direct experience managing delivery through third-party systems integrator partners.
Experience:8+ yearsEnterprise softwareLife sciencesPharmaBiotechScientific software
Skills:Strategic leadershipEscalation managementPartner managementCommercial acumenExecutive communication
Languages:EnglishGermanFrench
Tech Stack:AI agentsAI models

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor