QuestDB

1 year ago

Technical Support Engineer (UK based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join QuestDB as a Technical Support Engineer to be the first line of support for open-source and enterprise users. You’ll troubleshoot issues, guide product usage, and collaborate with engineering to surface pain points, while growing skills in systems, databases, and developer tooling. Remote-first role based in the UK with opportunities to contribute to documentation and customer success.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to user questions and bug reports via GitHub, Slack, and email
•Troubleshoot issues by analyzing logs, environment setup, and configurations
•Reproduce and escalate bugs to the engineering team when needed
•Write and improve support documentation and troubleshooting guides
•Work with the product and engineering teams to surface common user pain points

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity OptionsRemote WorkFlexible HoursEquipment Choice

Key Requirements

•Some experience with Linux/Unix systems and the command line
•Basic familiarity with SQL and general database concepts
•Excellent written communication skills in English
•Empathy, patience, and a problem-solving mindset
•Comfortable reading logs and identifying errors

Experience:Time-seriesDatabasesOpen sourceDevtools

Skills:CommunicationEmpathyProblem-solvingCuriosityAttention to detail

Languages:English

Tech Stack:LinuxSQLDockerGrafanaPrometheusCI/CDTime series databasesQuestDB

Company Brief

QuestDB

Develops QuestDB, a high-performance open-source time-series database written in Java and designed for real-time analytics, low-latency ingestion, and SQL querying for financial, observability, and IoT workloads.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2013

Website LinkedIn

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QuestDB

1 year ago

Technical Support Engineer (UK based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to user questions and bug reports via GitHub, Slack, and email
•Troubleshoot issues by analyzing logs, environment setup, and configurations
•Reproduce and escalate bugs to the engineering team when needed
•Write and improve support documentation and troubleshooting guides
•Work with the product and engineering teams to surface common user pain points

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity OptionsRemote WorkFlexible HoursEquipment Choice

Key Requirements

•Some experience with Linux/Unix systems and the command line
•Basic familiarity with SQL and general database concepts
•Excellent written communication skills in English
•Empathy, patience, and a problem-solving mindset
•Comfortable reading logs and identifying errors

Experience:Time-seriesDatabasesOpen sourceDevtools

Skills:CommunicationEmpathyProblem-solvingCuriosityAttention to detail

Languages:English

Tech Stack:LinuxSQLDockerGrafanaPrometheusCI/CDTime series databasesQuestDB

Company Brief

QuestDB

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2013

Website LinkedIn