In-Field Account Manager, Birmingham

Deliveroo
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: []

Serve as the business owner for independent restaurant, retailer, and grocer partners in the Midlands, driving growth across Deliveroo’s marketplace. You’ll conduct business reviews, coach partners to self-serve, and help them reconnect after offline periods while collaborating with City Manager and Head of Account Management. Based from Birmingham with field-based travel 3-4 days a week.

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FursaFursa
Deliveroo
Deliveroo
2 months ago

In-Field Account Manager, Birmingham

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the business owner for independent restaurant, retailer, and grocer partners in the Midlands, driving growth across Deliveroo’s marketplace. You’ll conduct business reviews, coach partners to self-serve, and help them reconnect after offline periods while collaborating with City Manager and Head of Account Management. Based from Birmingham with field-based travel 3-4 days a week.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the business owner of the independent partners for your locations, working directly with sites or midmarket account managers to drive improvement
  • •Deliver exceptional business reviews, coaching partners with appropriate content to help them self-serve and grow with Deliveroo
  • •Proactively engage with sites that have been offline to resolve their issues and bring them back online
  • •Be the subject matter expert for independent account growth, upskilling the wider team on it
  • •Log all meetings and activity in Salesforce, with clear and concise notes to ensure a clean handover

Key Requirements

  • •Proven experience in account/relationship management or a strategic partnerships role
  • •Effective relationship-building and communication skills
  • •Track record of delivering outstanding commercial results
  • •Strong commercial acumen, results and target-oriented
  • •Self-starter, hard worker and well organised, enjoys working autonomously with a mix of field-based (3-4 days per week) and office/home working (1-2 days per week)
Experience:RestaurantRetailDelivery
Tech Stack:Salesforce

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor