Staff Universal Banker (Pontianak, Central Kalimantan, ID, 78117)

HSBC
Indonesia
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Customer service orientation","Ability to work under pressure"]

Provide excellent customer service by introducing appropriate HSBC banking products and promotions, addressing customer queries, and conducting cross-sell to existing clients. Support operational and administrative duties, including follow-up on approved products, recording and following up customer complaints, and guiding customers on digital access. Manage operational risk related to customer interactions in line with HSBC rules and procedures.

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FursaFursa
HSBC
HSBC
2 days ago

Staff Universal Banker (Pontianak, Central Kalimantan, ID, 78117)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service by introducing appropriate HSBC banking products and promotions, addressing customer queries, and conducting cross-sell to existing clients. Support operational and administrative duties, including follow-up on approved products, recording and following up customer complaints, and guiding customers on digital access. Manage operational risk related to customer interactions in line with HSBC rules and procedures.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Provide excellent service by introducing appropriate HSBC banking products/services to customer queries.
  • •Offer product promos and existing products directly to customers and conduct cross-sell to existing customers.
  • •Provide digital directions and technical guidance for accessing the system.
  • •Perform operational and administrative follow-up on products approved by customers, including recording and following up customer complaints.
  • •Manage operational risk in relation to customer activities and relationships according to prevailing rules and procedures.

Key Requirements

  • •Indonesia Citizen only.
  • •Bachelor’s degree; fresh graduates welcome.
  • •Admin staff experience would be an advantage.
  • •Good communication skills.
  • •Proficiency in English and computer literacy; able to work under pressure.
Experience:BankingWealth managementPremier banking
Education:Bachelor's
Skills:CommunicationCustomer service orientationAbility to work under pressure
Languages:English

Eligibility

Nationality:Indonesia

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn