2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Escalation point for Fortinet partners and engineers, interfacing with QA and Development to resolve customer issues across Fortinet products. Collaborates with TAC/NOC/SOC teams, analyzes configurations and traces, and provides education to customers while ensuring timely case closures.

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Advanced troubleshooting on the full range of Fortinet products.
•Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information.
•Provide customer education where needed due to gaps in networking, product knowledge, processes, etc.
•Consultation of technical documentation, bulletins and release notes for known problems.
•Follow up on technical cases including proper escalation and management of the case until case closure.

Key Requirements

•Typically requires field sales experience.
•Understanding of TCP/IP, routing protocols, L2/L3 switches.
•Experience with Fortinet firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning.
•Previous call center experience, preferably supporting data networking products and/or security products.
•Ability to speak Portuguese is a plus or learn within 1 year.

Experience:NetworkingSecurity

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaboration

Certifications:SANS(ISC)2ISACABS7799/ISO17799

Languages:PortugueseEnglish

Tech Stack:TCP/IPRoutingL2L3FortinetFirewallsIPSecIDS/IPSAnti-Spam

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Advanced troubleshooting on the full range of Fortinet products.
•Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information.
•Provide customer education where needed due to gaps in networking, product knowledge, processes, etc.
•Consultation of technical documentation, bulletins and release notes for known problems.
•Follow up on technical cases including proper escalation and management of the case until case closure.

Key Requirements

•Typically requires field sales experience.
•Understanding of TCP/IP, routing protocols, L2/L3 switches.
•Experience with Fortinet firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning.
•Previous call center experience, preferably supporting data networking products and/or security products.
•Ability to speak Portuguese is a plus or learn within 1 year.

Experience:NetworkingSecurity

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaboration

Certifications:SANS(ISC)2ISACABS7799/ISO17799

Languages:PortugueseEnglish

Tech Stack:TCP/IPRoutingL2L3FortinetFirewallsIPSecIDS/IPSAnti-Spam

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn