Manager, Process Manager - Consumer Behavior Analytics

Discover Financial
Virginia
Workplace: OnsiteFull timeUSD 134,400 - 153,300 annuallyFunction: Data Analytics & Business IntelligenceExperience: 4+ yearsEducation: bachelorsSkills: ["Proactive communication","Effective presentation","Driving consensus","Problem solving","Stakeholder management"]

Lead process management for Consumer Behavior Analytics, overseeing OneTag onboarding and driving optimization and automation across the CBA team. Maintain data quality standards, transition manual workflows into scalable solutions, and implement preventive/detective controls. Partner with CBA product and technology teams to strengthen onboarding, improve observability for data integrity, and shift enterprise processes toward automated intake, lineage, and AI-driven health surveys while aligning stakeholders in ambiguous situations.

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FursaFursa
Discover Financial
Discover Financial
2 days ago

Manager, Process Manager - Consumer Behavior Analytics

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead process management for Consumer Behavior Analytics, overseeing OneTag onboarding and driving optimization and automation across the CBA team. Maintain data quality standards, transition manual workflows into scalable solutions, and implement preventive/detective controls. Partner with CBA product and technology teams to strengthen onboarding, improve observability for data integrity, and shift enterprise processes toward automated intake, lineage, and AI-driven health surveys while aligning stakeholders in ambiguous situations.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Oversee OneTag onboarding and manage L2 process management for Consumer Behavior Analytics.
  • •Maintain rigorous data quality standards and partner to scale data quality remediations across teams.
  • •Transition manual workflows into scalable, automated structures including intake, lineage, and AI-driven health surveys.
  • •Onboard tag stewards, define roles, and build strategies to enable active control for feature owners.
  • •Operate in ambiguity to structure work independently, build partnerships across CBA product and tech teams, and drive continuous improvement.

Pay and Benefits

Salary: USD 134,400 - 153,300 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 4 years of process or project management experience.
  • •At least 1 year of people management experience.
  • •Experience working with Product and Technology teams (at least 1 year preferred).
  • •Lean, Six Sigma, Business Process Management certification, or Project Management Certification (preferred).
Experience:4+ years
Education:Bachelor's
Skills:Proactive communicationEffective presentationDriving consensusProblem solvingStakeholder management
Certifications:Lean Six SigmaBusiness Process Management certificationProject Management Certification
Tech Stack:OneTagL2Data qualityLineageAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn