Remote Customer Service Representative (1)

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail"]

Serve as the first point of contact for customers, handling inquiries via phone and email with professional, courteous service. Diagnose customer needs, provide helpful solutions, schedule appropriate services, and escalate complex issues. Maintain accurate records in a customer management system and dispatch vehicles/personnel based on location, urgency, and availability. Build product and door-services knowledge to answer questions confidently.

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FursaFursa
Qureos
Qureos
3 days ago

Remote Customer Service Representative (1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone and email with professional, courteous service. Diagnose customer needs, provide helpful solutions, schedule appropriate services, and escalate complex issues. Maintain accurate records in a customer management system and dispatch vehicles/personnel based on location, urgency, and availability. Build product and door-services knowledge to answer questions confidently.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers via phone and email to answer questions and provide service assistance.
  • •Identify and analyze customer needs, offer solutions, schedule services, and escalate complex cases.
  • •Maintain detailed and accurate customer records in the customer management system.
  • •Dispatch vehicles and coordinate personnel based on location, urgency, and availability for customer requests.
  • •Develop product and door-services knowledge to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma (or equivalent); AA/BA preferred.
  • •1–3 years of customer service experience (or administrative background).
  • •Strong communication and interpersonal skills.
  • •Ability to solve problems, make decisions, and work accurately with data entry.
  • •Customer-centric mindset with the ability to prioritize in a fast-paced environment.
Experience:1-3 yearsCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn