Executive Lounge Waiter / Waitress

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Attention to detail","Upselling","Team collaboration","Communication"]

Provide courteous, professional, and efficient service in the Executive Lounge by serving food and beverages, assisting with guest enquiries, and handling complaints with follow-up. Maintain excellent grooming and cleanliness standards, perform outlet opening/closing procedures, and monitor supplies to reduce spoilage and wastage. Demonstrate strong knowledge of menu items, explain options, and upsell offerings while operating the assigned POS system and adhering to hotel and HACCP health and safety rules.

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Kempinski
Kempinski
1 day ago

Executive Lounge Waiter / Waitress

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide courteous, professional, and efficient service in the Executive Lounge by serving food and beverages, assisting with guest enquiries, and handling complaints with follow-up. Maintain excellent grooming and cleanliness standards, perform outlet opening/closing procedures, and monitor supplies to reduce spoilage and wastage. Demonstrate strong knowledge of menu items, explain options, and upsell offerings while operating the assigned POS system and adhering to hotel and HACCP health and safety rules.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide food and beverage service in the Executive Lounge in line with hotel standards and Kempinski values to maximize guest satisfaction.
  • •Ensure grooming, uniform, and personal appearance standards are followed, and keep the work area clean and organized at all times.
  • •Perform outlet opening and closing procedures and monitor operating supplies, equipment, and spoilage/wastage.
  • •Handle guest enquiries and complaints courteously; report complaints to supervisors and ensure follow-up with guests.
  • •Explain and upsell menu items and operate the POS system based on trained responsibility level while adhering to hotel and HACCP health and safety rules.

Key Requirements

  • •Serve food and beverages with a courteous, professional, and efficient service approach.
  • •Maintain punctuality, correct uniform, and Kempinski grooming standards while keeping personal hygiene to a high level.
  • •Have thorough knowledge of food and beverage items and be able to explain alternatives and upsell items.
  • •Understand and follow hotel rules and regulations for fire, hygiene, health, and safety, including HACCP.
  • •Be knowledgeable to operate the existing POS system based on the trained responsibility level.
Skills:Customer serviceAttention to detailUpsellingTeam collaborationCommunication
Tech Stack:POS

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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Glassdoor: 4.0
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