officer, patient and family experience

M42
Abu Dhabi, United Arab Emirates
Full timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Customer service","Patient-centered care"]

Enhance the patient journey by managing patient feedback, concerns, and complaints, and conducting patient rounds to gather real-time insights. Partner with clinical and non-clinical teams to improve service delivery and support patient satisfaction and quality improvement initiatives. Serve as a liaison between patients, families, and healthcare teams, advocate for patient needs, and monitor patient experience metrics to report continuous improvements.

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FursaFursa
M42
M42
7 hours ago

officer, patient and family experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Enhance the patient journey by managing patient feedback, concerns, and complaints, and conducting patient rounds to gather real-time insights. Partner with clinical and non-clinical teams to improve service delivery and support patient satisfaction and quality improvement initiatives. Serve as a liaison between patients, families, and healthcare teams, advocate for patient needs, and monitor patient experience metrics to report continuous improvements.
Location: Abu Dhabi, United Arab Emirates
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage patient feedback, concerns, and complaints professionally and efficiently.
  • •Conduct patient rounds and gather real-time insights to improve service delivery.
  • •Collaborate with clinical and non-clinical teams to enhance the patient journey.
  • •Support patient satisfaction initiatives and quality improvement projects.
  • •Monitor patient experience metrics and prepare reports for continuous improvement.

Key Requirements

  • •Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
  • •Minimum 2 years of experience in patient relations, customer service, or healthcare.
  • •Excellent communication, interpersonal, and problem-solving skills.
  • •Strong commitment to customer service and patient-centered care.
  • •Experience in a healthcare or hospital setting is preferred.
Experience:2+ yearsHealthcareHospital
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer servicePatient-centered care
Languages:En-us

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website