Roblox

1 month ago

Senior Manager, Moderation Escalations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Senior Manager of Global Moderation Escalations leads a cross-functional, global front-line team across multiple regions to transform incident management into a proactive safety engine. You’ll drive an escalations and insights program, partner with Product and Engineering, and ensure rapid, high-quality resolutions while shaping safety strategy and governance.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
•Command and align distributed teams across the US, India, and other global regions, establishing a seamless Follow-the-Sun operational model.
•Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
•Recruit, hire, and lead a specialized team for escalation and incident management, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
•Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.

Key Requirements

•Bachelor's degree in business, operations, or a related field
•6-12 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management
•6+ years experience managing people including coaching and development
•Strong program management skills with experience leading projects at scale
•Experience developing processes to improve operational efficiency

Experience:6-12 yearsSafetyTrust and safetyContent moderation

Education:Bachelor's

Skills:LeadershipCommunicationCollaborationProblem-solvingAnalytical

Languages:English

Tech Stack:AI toolsData analytics

Company Brief

Roblox

Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2004

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Roblox

1 month ago

Senior Manager, Moderation Escalations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
•Command and align distributed teams across the US, India, and other global regions, establishing a seamless Follow-the-Sun operational model.
•Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
•Recruit, hire, and lead a specialized team for escalation and incident management, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
•Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.

Key Requirements

•Bachelor's degree in business, operations, or a related field
•6-12 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management
•6+ years experience managing people including coaching and development
•Strong program management skills with experience leading projects at scale
•Experience developing processes to improve operational efficiency

Experience:6-12 yearsSafetyTrust and safetyContent moderation

Education:Bachelor's

Skills:LeadershipCommunicationCollaborationProblem-solvingAnalytical

Languages:English

Tech Stack:AI toolsData analytics

Company Brief

Roblox

Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2004

Website LinkedIn