Senior Manager, Moderation Escalations

Roblox
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-12 yearsEducation: bachelorsSkills: ["Leadership","Communication","Collaboration","Problem-solving","Analytical"]

Senior Manager of Global Moderation Escalations leads a cross-functional, global front-line team across multiple regions to transform incident management into a proactive safety engine. You’ll drive an escalations and insights program, partner with Product and Engineering, and ensure rapid, high-quality resolutions while shaping safety strategy and governance.

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FursaFursa
Roblox
Roblox
3 months ago

Senior Manager, Moderation Escalations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Senior Manager of Global Moderation Escalations leads a cross-functional, global front-line team across multiple regions to transform incident management into a proactive safety engine. You’ll drive an escalations and insights program, partner with Product and Engineering, and ensure rapid, high-quality resolutions while shaping safety strategy and governance.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
  • •Command and align distributed teams across the US, India, and other global regions, establishing a seamless Follow-the-Sun operational model.
  • •Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
  • •Recruit, hire, and lead a specialized team for escalation and incident management, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
  • •Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.

Key Requirements

  • •Bachelor's degree in business, operations, or a related field
  • •6-12 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management
  • •6+ years experience managing people including coaching and development
  • •Strong program management skills with experience leading projects at scale
  • •Experience developing processes to improve operational efficiency
Experience:6-12 yearsSafetyTrust and safetyContent moderation
Education:Bachelor's
Skills:LeadershipCommunicationCollaborationProblem-solvingAnalytical
Languages:English
Tech Stack:AI toolsData analytics

Company Brief

Roblox
Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2004
WebsiteLinkedIn