Associate Engineer, IT Technical Support

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Client service orientation","Written communication","Active listening"]

Provide entry-level IT technical support to internal clients by monitoring infrastructure health, identifying and resolving less complex incidents, events, and problems, and restoring service in line with SLAs. Assist with installation and configuration of software to meet business requirements, update systems/portals with resolution details, and escalate unresolved issues to senior engineers or third-party vendors. Communicate procedures clearly to technical and non-technical audiences while supporting service desk workflows.

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FursaFursa
Dimension Data
Dimension Data
2 months ago

Associate Engineer, IT Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 days agoStatus: Live

Job Summary

Provide entry-level IT technical support to internal clients by monitoring infrastructure health, identifying and resolving less complex incidents, events, and problems, and restoring service in line with SLAs. Assist with installation and configuration of software to meet business requirements, update systems/portals with resolution details, and escalate unresolved issues to senior engineers or third-party vendors. Communicate procedures clearly to technical and non-technical audiences while supporting service desk workflows.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Under guidance, perform regular reviews to ensure assigned infrastructure is configured, installed, tested, and operational.
  • •Under guidance, identify and resolve less complex incidents, events, and problems and restore service according to relevant processes and SLAs.
  • •Update incidents/requests/problems/events with progress and resolution details, and provide continuous feedback to clients and affected parties.
  • •Support the service desk by receiving calls and managing incidents, problems, requests, and events when required.
  • •Escalate unresolved issues to next-level engineers and/or third-party vendors and assist with proactive future management through root-cause identification.

Key Requirements

  • •Bachelor’s degree or relevant qualification in IT/Computing (or related field).
  • •Relevant IT certifications, such as ITIL and Microsoft 365.
  • •Basic experience in diagnosis and troubleshooting in an IT technical support role within a large ICT organization.
  • •Basic experience interacting with internal and external stakeholders at different business levels.
  • •Basic experience with multiple technologies, including Secure Print, MS Azure, meeting room technologies, and Microsoft 365.
Experience:ICTIT support
Education:Bachelor's in IT/Computing or related field
Skills:CommunicationInterpersonal skillsClient service orientationWritten communicationActive listening
Certifications:ITILMicrosoft 365
Tech Stack:ITILMicrosoft 365MS AzureSecure PrintMeeting Room Technologies

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn