Dimension Data

2 weeks ago

Associate Engineer, IT Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide entry-level IT technical support to internal clients by monitoring infrastructure health, identifying and resolving less complex incidents, events, and problems, and restoring service in line with SLAs. Assist with installation and configuration of software to meet business requirements, update systems/portals with resolution details, and escalate unresolved issues to senior engineers or third-party vendors. Communicate procedures clearly to technical and non-technical audiences while supporting service desk workflows.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Under guidance, perform regular reviews to ensure assigned infrastructure is configured, installed, tested, and operational.
•Under guidance, identify and resolve less complex incidents, events, and problems and restore service according to relevant processes and SLAs.
•Update incidents/requests/problems/events with progress and resolution details, and provide continuous feedback to clients and affected parties.
•Support the service desk by receiving calls and managing incidents, problems, requests, and events when required.
•Escalate unresolved issues to next-level engineers and/or third-party vendors and assist with proactive future management through root-cause identification.

Key Requirements

•Bachelor’s degree or relevant qualification in IT/Computing (or related field).
•Relevant IT certifications, such as ITIL and Microsoft 365.
•Basic experience in diagnosis and troubleshooting in an IT technical support role within a large ICT organization.
•Basic experience interacting with internal and external stakeholders at different business levels.
•Basic experience with multiple technologies, including Secure Print, MS Azure, meeting room technologies, and Microsoft 365.

Experience:ICTIT support

Education:Bachelor's in IT/Computing or related field

Skills:CommunicationInterpersonal skillsClient service orientationWritten communicationActive listening

Certifications:ITILMicrosoft 365

Tech Stack:ITILMicrosoft 365MS AzureSecure PrintMeeting Room Technologies

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Associate Engineer, IT Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Under guidance, perform regular reviews to ensure assigned infrastructure is configured, installed, tested, and operational.
•Under guidance, identify and resolve less complex incidents, events, and problems and restore service according to relevant processes and SLAs.
•Update incidents/requests/problems/events with progress and resolution details, and provide continuous feedback to clients and affected parties.
•Support the service desk by receiving calls and managing incidents, problems, requests, and events when required.
•Escalate unresolved issues to next-level engineers and/or third-party vendors and assist with proactive future management through root-cause identification.

Key Requirements

•Bachelor’s degree or relevant qualification in IT/Computing (or related field).
•Relevant IT certifications, such as ITIL and Microsoft 365.
•Basic experience in diagnosis and troubleshooting in an IT technical support role within a large ICT organization.
•Basic experience interacting with internal and external stakeholders at different business levels.
•Basic experience with multiple technologies, including Secure Print, MS Azure, meeting room technologies, and Microsoft 365.

Experience:ICTIT support

Education:Bachelor's in IT/Computing or related field

Skills:CommunicationInterpersonal skillsClient service orientationWritten communicationActive listening

Certifications:ITILMicrosoft 365

Tech Stack:ITILMicrosoft 365MS AzureSecure PrintMeeting Room Technologies

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn