Customer Success Associate (France)

DataDog
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer focus","Communication","Negotiation","Attention to detail","Relationship building"]

Own long-term relationships with a high volume of customers by driving adoption, identifying needs, and spotting renewal risks early. Manage end-to-end account activities including technical support escalations, billing and documentation requests, and strategic account planning. Act as a customer advocate and advisor, collaborate cross-functionally with support, product, finance, and legal, and use a repeatable methodology to deliver a consistently positive customer experience.

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FursaFursa
DataDog
DataDog
1 day ago

Customer Success Associate (France)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own long-term relationships with a high volume of customers by driving adoption, identifying needs, and spotting renewal risks early. Manage end-to-end account activities including technical support escalations, billing and documentation requests, and strategic account planning. Act as a customer advocate and advisor, collaborate cross-functionally with support, product, finance, and legal, and use a repeatable methodology to deliver a consistently positive customer experience.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Identify target opportunities, manage the full customer lifecycle, and build strategic relationships focused on retention.
  • •Handle requests from your customer book, including technical support escalations, billing questions, and documentation/enablement needs.
  • •Adapt account management strategy to different customer requirements to drive seamless adoption and growth.
  • •Advise customers to ensure they effectively leverage solutions and achieve desired outcomes.
  • •Monitor usage trends to uncover renewal risks and support increased adoption.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEquity

Key Requirements

  • •Full professional French language skills and France regional market experience.
  • •1+ years of experience in a customer account-facing role with interest in growing a Customer Success career.
  • •Strong communication skills (written and verbal) with excellent attention to detail.
  • •Ability to independently negotiate contract terms and handle pricing objections for upsell/cross-sell.
  • •Customer-minded approach focused on providing maximum value and building long-term relationships.
Skills:Customer focusCommunicationNegotiationAttention to detailRelationship building
Languages:French

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn