Administration Associate - Foreign Exchange

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Eye for detail","Drive","Self-starter","Rapport building","Professional communication"]

Investigate breaks and exceptions across Foreign Exchange and Precious Metals transactions, identify root causes, and take actions to resolve issues for HSBC Bank USA N.A. Provide high-quality transaction processing aligned to SLAs, while building rapport and resolving customer inquiries. Collaborate with counterparties, internal teams, and Relationship Managers, continuously update procedures knowledge, and ensure work follows established standards and processes.

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HSBC
HSBC
1 month ago

Administration Associate - Foreign Exchange

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Last checked: 2 hours agoStatus: Live

Job Summary

Investigate breaks and exceptions across Foreign Exchange and Precious Metals transactions, identify root causes, and take actions to resolve issues for HSBC Bank USA N.A. Provide high-quality transaction processing aligned to SLAs, while building rapport and resolving customer inquiries. Collaborate with counterparties, internal teams, and Relationship Managers, continuously update procedures knowledge, and ensure work follows established standards and processes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions for HSBC Bank USA N.A., identify causes, and resolve.
  • •Provide high-quality processing service to achieve maximum customer satisfaction within specified SLAs.
  • •Work with counterparties, internal group employees, and liaise with Relationship Managers for retail customers.
  • •Acquire and update knowledge of procedures related to relevant processes and standards.
  • •Process work as requested by line management/customer and ensure completion according to established procedures.

Key Requirements

  • •Experience in Securities/Foreign Exchange & Money Market or Derivatives would be an advantage.
  • •Degree in accounting, finance, management, or business administration (higher qualification not a bar).
  • •Work experience in Treasury is preferred though not necessary.
  • •Ability to investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions, identifying causes and taking steps to resolve.
  • •Excellent spoken and written English and an eye for detail with drive and self-starter attitude.
Experience:Foreign exchangePrecious metalsTreasurySecuritiesMoney marketDerivatives
Education:Bachelor's in Accounting/Finance/Management/Business Administration
Skills:Eye for detailDriveSelf-starterRapport buildingProfessional communication
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn