Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Empathy","Resilience"]

Drive outbound consultative sales by engaging Canada-based prospects and customers via high-volume calls. Promote telecom products such as plans, upgrades, bundles, and retention offers, while understanding customer needs and recommending tailored solutions. Manage objections professionally and consistently hit daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue and ensure strong customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 months ago

Call Center Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Drive outbound consultative sales by engaging Canada-based prospects and customers via high-volume calls. Promote telecom products such as plans, upgrades, bundles, and retention offers, while understanding customer needs and recommending tailored solutions. Manage objections professionally and consistently hit daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue and ensure strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling.
Experience:2-4 yearsBPOSales
Skills:CommunicationPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn