Customer Experience Specialist with German (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer focus","Teamwork","Multitasking","Attention to detail"]

Handle L1 internal and external customer issues using Honeywell documentation and a knowledge base, working with L2 tech support or Field Technicians when needed. Support BA customers by troubleshooting product problems, recording interactions in a CRM, and escalating complex cases. Maintain technical knowledge across Honeywell BA product ranges, use SFDC article resources to resolve issues, and assist with call tracking and usage reporting.

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FursaFursa
Honeywell
Honeywell
2 months ago

Customer Experience Specialist with German (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Handle L1 internal and external customer issues using Honeywell documentation and a knowledge base, working with L2 tech support or Field Technicians when needed. Support BA customers by troubleshooting product problems, recording interactions in a CRM, and escalating complex cases. Maintain technical knowledge across Honeywell BA product ranges, use SFDC article resources to resolve issues, and assist with call tracking and usage reporting.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide L1 support for internal and external customer issues using published documentation and a knowledge base.
  • •Support BA customers by troubleshooting product problems and providing technical support and client counselling.
  • •Record customer interactions in a CRM and log/register problems in Salesforce.com or SFDC case management/Field Centrix; escalate to L2 or field technicians.
  • •Maintain high-level technical knowledge for relevant Honeywell BA products and resolve issues using SFDC article resources to enable independent call handling.
  • •Assist the Team Leader with call tracking and phone usage reports, including SFDC contact and jobsite creation.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveAnnual BonusLearning PlatformsTraining

Key Requirements

  • •German and English at an advanced level.
  • •Previous technical support experience; minimum 1-year customer support experience is a plus but not mandatory.
  • •Minimum Bachelor’s degree preferred.
  • •Strong technical skills and customer focus, with the ability to learn new software and hardware.
  • •Very good communication, detail-oriented organization, teamwork, and multitasking ability.
Experience:1+ yearsCustomer supportTechnical support
Education:Bachelor's
Skills:CommunicationCustomer focusTeamworkMultitaskingAttention to detail
Languages:EnglishGerman
Tech Stack:CRMSalesforce.comSFDCField CentrixUdemyKnowledge base

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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