Honeywell

2 weeks ago

Customer Experience Specialist with German (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Handle L1 internal and external customer issues using Honeywell documentation and a knowledge base, working with L2 tech support or Field Technicians when needed. Support BA customers by troubleshooting product problems, recording interactions in a CRM, and escalating complex cases. Maintain technical knowledge across Honeywell BA product ranges, use SFDC article resources to resolve issues, and assist with call tracking and usage reporting.

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide L1 support for internal and external customer issues using published documentation and a knowledge base.
•Support BA customers by troubleshooting product problems and providing technical support and client counselling.
•Record customer interactions in a CRM and log/register problems in Salesforce.com or SFDC case management/Field Centrix; escalate to L2 or field technicians.
•Maintain high-level technical knowledge for relevant Honeywell BA products and resolve issues using SFDC article resources to enable independent call handling.
•Assist the Team Leader with call tracking and phone usage reports, including SFDC contact and jobsite creation.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveAnnual BonusLearning PlatformsTraining

Key Requirements

•German and English at an advanced level.
•Previous technical support experience; minimum 1-year customer support experience is a plus but not mandatory.
•Minimum Bachelor’s degree preferred.
•Strong technical skills and customer focus, with the ability to learn new software and hardware.
•Very good communication, detail-oriented organization, teamwork, and multitasking ability.

Experience:1+ yearsCustomer supportTechnical support

Education:Bachelor's

Skills:CommunicationCustomer focusTeamworkMultitaskingAttention to detail

Languages:EnglishGerman

Tech Stack:CRMSalesforce.comSFDCField CentrixUdemyKnowledge base

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

2 weeks ago

Customer Experience Specialist with German (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide L1 support for internal and external customer issues using published documentation and a knowledge base.
•Support BA customers by troubleshooting product problems and providing technical support and client counselling.
•Record customer interactions in a CRM and log/register problems in Salesforce.com or SFDC case management/Field Centrix; escalate to L2 or field technicians.
•Maintain high-level technical knowledge for relevant Honeywell BA products and resolve issues using SFDC article resources to enable independent call handling.
•Assist the Team Leader with call tracking and phone usage reports, including SFDC contact and jobsite creation.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveAnnual BonusLearning PlatformsTraining

Key Requirements

•German and English at an advanced level.
•Previous technical support experience; minimum 1-year customer support experience is a plus but not mandatory.
•Minimum Bachelor’s degree preferred.
•Strong technical skills and customer focus, with the ability to learn new software and hardware.
•Very good communication, detail-oriented organization, teamwork, and multitasking ability.

Experience:1+ yearsCustomer supportTechnical support

Education:Bachelor's

Skills:CommunicationCustomer focusTeamworkMultitaskingAttention to detail

Languages:EnglishGerman

Tech Stack:CRMSalesforce.comSFDCField CentrixUdemyKnowledge base

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor