Trust & Safety Agent, New Grad

Whatnot
Phoenix
Workplace: RemoteFull timeUSD 24.04 - 24.04 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer-first mindset","Problem-solving","Multitasking","Process improvement"]

Maintain the safety and integrity of a live shopping marketplace by reviewing suspicious activity, conducting transaction-level investigations, and enforcing trust policies. Meet interdepartmental SLAs with high-quality work while handling customer inquiries through email and chat, including sensitive cases. Identify trends using key metrics to improve outcomes, coordinate with other teams to resolve open questions, and manage a backlog of trust & risk issues while representing the company professionally.

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FursaFursa
Whatnot
Whatnot
6 months ago

Trust & Safety Agent, New Grad

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Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Maintain the safety and integrity of a live shopping marketplace by reviewing suspicious activity, conducting transaction-level investigations, and enforcing trust policies. Meet interdepartmental SLAs with high-quality work while handling customer inquiries through email and chat, including sensitive cases. Identify trends using key metrics to improve outcomes, coordinate with other teams to resolve open questions, and manage a backlog of trust & risk issues while representing the company professionally.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review potentially suspicious behavior daily to protect good users and prevent financial losses.
  • •Meet interdepartmental Service Level Agreements (SLAs) with high-quality work product.
  • •Conduct in-depth transaction-level reviews and investigate Trust & Risk cases with medium complexity and high sensitivity.
  • •Provide inbound email and chat-based customer service for urgent user assistance and respond to trust/risk inquiries.
  • •Monitor performance, review key metrics, identify trends, and work with other departments to resolve open questions.

Pay and Benefits

Salary: USD 24.04 hourly
Perks:Health InsuranceDentalVisionRemote Work401kPaid Parental

Key Requirements

  • •Bachelor’s degree (graduating Dec 2025 or by Summer 2026) in any field, or equivalent practical experience.
  • •Strong communication skills to explain clearly and compassionately.
  • •Customer-first mindset with a desire to solve problems with ownership.
  • •Ability to multitask and learn new systems quickly.
  • •Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
Education:Bachelor's in Any field
Skills:CommunicationCustomer-first mindsetProblem-solvingMultitaskingProcess improvement
Tech Stack:ZendeskIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn