Customer Quality Specialist

Yeti Holdings
Texas
Workplace: RemoteFull timeUSD 22.31 - 29.22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Ownership","Communication","Analytical skills","Organizational skills","Ability to influence without direct authority"]

Own quality assurance for customer interactions by conducting QA reviews of internal teams and external partners. Lead QA calibration sessions to ensure consistent scoring and alignment to YETI quality standards across regions. Drive continuous improvement of the QA program through form/process redesigns and analytics, serving as a resource via QA Callouts. Analyze quarterly performance data and collaborate cross-functionally to improve customer and agent experience.

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FursaFursa
Yeti Holdings
Yeti Holdings
12 hours ago

Customer Quality Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own quality assurance for customer interactions by conducting QA reviews of internal teams and external partners. Lead QA calibration sessions to ensure consistent scoring and alignment to YETI quality standards across regions. Drive continuous improvement of the QA program through form/process redesigns and analytics, serving as a resource via QA Callouts. Analyze quarterly performance data and collaborate cross-functionally to improve customer and agent experience.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Perform QA reviews of internal team and external partner interactions and provide actionable feedback.
  • •Lead QA calibration sessions with global partner teams to drive scoring consistency and alignment.
  • •Support continuous improvement of the QA program through QA form redesigns, process enhancements, and calibration initiatives.
  • •Serve as a resource for partner teams by monitoring and responding to inquiries via the QA Callouts process.
  • •Analyze quarterly QA performance data, identify trends, and present recommendations to stakeholders.

Pay and Benefits

Salary: USD 22.31 - 29.22 hourly

Key Requirements

  • •High school diploma required; college coursework or technical training preferred.
  • •At least 2 years of customer service experience.
  • •Experience in quality assurance, quality monitoring, auditing, or customer experience programs preferred.
  • •Ability to work in a fast-paced environment while managing multiple priorities and deadlines.
  • •Excellent written and verbal communication skills, with strong analytical and organizational skills.
Experience:2+ yearsCustomer serviceCustomer experienceQuality assurance
Education:High School
Skills:OwnershipCommunicationAnalytical skillsOrganizational skillsAbility to influence without direct authority
Tech Stack:Microsoft OfficeCRM toolsQuality monitoring platformsQA calibration

Company Brief

Yeti Holdings
Designs, manufactures, and sells premium outdoor lifestyle products including durable coolers, drinkware, backpacks, and accessories. Known for high-performance, rugged products targeted at outdoor enthusiasts, anglers, and campers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Austin, United States
Founded: 2006
WebsiteLinkedIn