AppSec Product Support Intern

Thales
Texas
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Organization","Judgement","Maturity"]

Join the Customer Success team as a paid Product Support Intern, supporting customers with inquiries and managing the support ticket queue. You’ll use ServiceNow to handle cases, contribute to customer satisfaction and team objectives, and gain exposure to cybersecurity product support. The role also includes observing, analyzing, and recommending process improvements, while developing your technical issue documentation and escalation skills.

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FursaFursa
Thales
Thales
3 days ago

AppSec Product Support Intern

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the Customer Success team as a paid Product Support Intern, supporting customers with inquiries and managing the support ticket queue. You’ll use ServiceNow to handle cases, contribute to customer satisfaction and team objectives, and gain exposure to cybersecurity product support. The role also includes observing, analyzing, and recommending process improvements, while developing your technical issue documentation and escalation skills.
Location: Texas
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Respond to customer inquiries using ServiceNow.
  • •Contribute to organizational objectives and maintain high customer satisfaction.
  • •Manage the support ticketing queue by assigning cases and tasks.
  • •Gain experience working in cybersecurity product support.
  • •Observe, analyze, and propose process improvements and/or reports.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePet Insurance

Key Requirements

  • •Good analytical and problem-solving skills.
  • •Strong written and verbal communication skills.
  • •Ability to document a technical issue for escalation.
  • •Organized and able to manage multiple projects in a timely manner.
  • •Currently enrolled in a college program pursuing a degree in cybersecurity, computer science, or a related IT degree.
Education:Bachelor's in cybersecurity, computer science or other related IT degree
Skills:Analytical thinkingProblem-solvingCommunicationOrganizationJudgementMaturity
Tech Stack:ServiceNow

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn