Team Lead - Reporting (FinCrime Operations)

Wise
Hyderabad
Workplace: OnsiteFull timeINR 2,150,000 - 2,950,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Performance management","Problem-solving","Stakeholder communication"]

Lead and build a Financial Crime Operations (suspicious activity reporting) team in Hyderabad within a global operating model. You’ll manage performance and quality against KPI outcomes, SLAs, and regulatory requirements, oversee queue operations and capacity planning, and serve as the primary escalation point for complex cases. Expect hands-on leadership: coaching specialists, mitigating operational risks, making independent decisions in ambiguous situations, and representing results to stakeholders across borders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
4 days ago

Team Lead - Reporting (FinCrime Operations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead and build a Financial Crime Operations (suspicious activity reporting) team in Hyderabad within a global operating model. You’ll manage performance and quality against KPI outcomes, SLAs, and regulatory requirements, oversee queue operations and capacity planning, and serve as the primary escalation point for complex cases. Expect hands-on leadership: coaching specialists, mitigating operational risks, making independent decisions in ambiguous situations, and representing results to stakeholders across borders.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, develop, and inspire a team of specialists for suspicious activity reporting, building an efficient, compliant, high-quality operation in Hyderabad.
  • •Drive performance and quality by owning KPI outcomes, service delivery goals, and case resolution standards; implement strategies to consistently meet/exceed targets.
  • •Proactively manage individual and team performance through clear feedback and decisive actions to address underperformance or behavioral concerns.
  • •Oversee operational processes and tactical execution for timely, accurate case handling; manage queue operations, capacity, and resource allocation to meet fluctuating demand and SLAs.
  • •Handle complex case escalations and risk identification/mitigation, collaborating with other functions while maintaining strong customer empathy and clear communication.

Pay and Benefits

Salary: INR 2,150,000 - 2,950,000 annually

Key Requirements

  • •5+ years leading operational teams in high-pressure, regulated environments, with a proven track record in performance management and scaling teams to strict deadlines.
  • •Demonstrated queue management experience, including real-time workload balancing, SLA adherence, and capacity planning, ideally with 24/7 or global time zone support.
  • •Proven performance management skills: set clear expectations, coach for improvement, and address underperformance decisively with clear feedback.
  • •Ability to triage and prioritize competing demands independently, resolve operational issues at the source, and take ownership in high-pressure situations.
  • •Strong WFM understanding (forecasting, scheduling, adherence monitoring, productivity optimization) and excellent verbal/written English communication.
Experience:FintechFinancial servicesRegulated environments
Skills:LeadershipCoachingPerformance managementProblem-solvingStakeholder communication
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor