Tenable

1 month ago

Technical Support Engineer (Remote/West Coast)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Bridge the gap between Tenable products and customers by delivering expert technical support for vulnerability assessment and compliance software. Work with cross-functional teams on complex customer environments from the West Coast, using remote diagnostics to resolve issues, while expanding product knowledge and contributing to AI-driven support improvements.

Location: Washington, Oregon, California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
•Analyze vulnerability scan results, system audits, and log events; provide clear, concise, actionable information to resolve issues.
•Recreate customer software issues in a lab environment for engineering assessment.
•Maintain in-depth knowledge of Tenable products and information security best-practices; create and publish solution knowledge for reuse.
•Collaborate with Sales, Customer Advocacy, Research & Development, and Operations; monitor performance metrics and support career advancement within Technical Support.

Pay and Benefits

Salary: USD 33.17 - 44.39 hourly

Perks:Health Insurance401kEquityEducation AssistanceParliament?Parental Leave

Key Requirements

•Bachelor’s degree in a technical field or equivalent experience.
•2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
•Experience providing technical support to enterprise clients; network security experience a plus.
•Demonstrated interest in AI and Large Language Models (LLMs) with hands-on experience; willing to adopt AI-driven tools.
•Knowledge of computer, network, and application security; familiarity with Nessus or similar tools.

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalCustomer-focusedTime management

Languages:English

Tech Stack:TCP/IPLinuxUnixMacOSWindowsNessusSEIMSQLDockerVMwareHyper-VAWSAzureKubernetesWireshark

Company Brief

Tenable

Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn

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Tenable

1 month ago

Technical Support Engineer (Remote/West Coast)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Washington, Oregon, California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
•Analyze vulnerability scan results, system audits, and log events; provide clear, concise, actionable information to resolve issues.
•Recreate customer software issues in a lab environment for engineering assessment.
•Maintain in-depth knowledge of Tenable products and information security best-practices; create and publish solution knowledge for reuse.
•Collaborate with Sales, Customer Advocacy, Research & Development, and Operations; monitor performance metrics and support career advancement within Technical Support.

Pay and Benefits

Salary: USD 33.17 - 44.39 hourly

Perks:Health Insurance401kEquityEducation AssistanceParliament?Parental Leave

Key Requirements

•Bachelor’s degree in a technical field or equivalent experience.
•2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
•Experience providing technical support to enterprise clients; network security experience a plus.
•Demonstrated interest in AI and Large Language Models (LLMs) with hands-on experience; willing to adopt AI-driven tools.
•Knowledge of computer, network, and application security; familiarity with Nessus or similar tools.

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalCustomer-focusedTime management

Languages:English

Tech Stack:TCP/IPLinuxUnixMacOSWindowsNessusSEIMSQLDockerVMwareHyper-VAWSAzureKubernetesWireshark

Company Brief

Tenable

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn