Sr. Director, Product Management - Associate Experience: Support Innovation

Discover Financial
Chicago, Richmond, Virginia, New York
Workplace: OnsiteFull timeUSD 245,100 - 279,800 annuallyFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Leadership","Technology empathy","Transformational leadership","Integrated problem-solving"]

Lead product strategy, vision, and roadmap for Support Innovation on the Associate Experience team, using AI and emerging technologies to modernize the IT support experience for 100,000+ associates. You’ll manage a team of product managers and design partners, collaborate closely with senior engineering and cross-functional leaders, and translate complex technology into intuitive, delightful internal customer experiences aligned to business outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
14 hours ago

Sr. Director, Product Management - Associate Experience: Support Innovation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead product strategy, vision, and roadmap for Support Innovation on the Associate Experience team, using AI and emerging technologies to modernize the IT support experience for 100,000+ associates. You’ll manage a team of product managers and design partners, collaborate closely with senior engineering and cross-functional leaders, and translate complex technology into intuitive, delightful internal customer experiences aligned to business outcomes.
Location: Chicago, Richmond, Virginia, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Set the strategy, vision, and roadmap for the Support Innovation product domain.
  • •Leverage AI and emerging technologies to revolutionize the IT support experience for a 100,000+ workforce.
  • •Lead a team of product managers and design partners to deliver customer-focused innovations.
  • •Partner with senior engineering, design, and other cross-functional leaders to align execution with outcomes.
  • •Translate complex technology into intuitive, delightful experiences for associates.

Pay and Benefits

Salary: USD 245,100 - 279,800 annually

Key Requirements

  • •Bachelor's degree in any field and at least 7 years of Product Management experience.
  • •Demonstrated ability to translate business strategy and analysis into consumer-facing digital products.
  • •Proven experience building technology-driven products that deliver resilient, innovative outcomes.
  • •Ability to lead product strategy and roadmap work across a complex organization.
  • •Strong empathy and focus on internal customer needs to define and deliver intuitive experiences.
Experience:7+ years
Education:Bachelor's
Skills:Cross-functional collaborationLeadershipTechnology empathyTransformational leadershipIntegrated problem-solving
Tech Stack:AIEmerging technologies

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn