Technical Account Manager - Tokyo

Fortinet
Tokyo, Osaka, Nagoya
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service orientation","Communication","Independent judgment","Collaboration"]

Serve as a Technical Account Manager, partnering with customers to analyze configuration, network, and packet trace data and recommend next steps. Provide installation and configuration assistance, reproduce customer environments in lab equipment, and manage technical cases through closure. Deliver weekly customer status calls and quarterly site visits, while developing best-practice deployment and troubleshooting documentation. You’ll also complete requests for information and documentation and apply independent judgment to drive resolutions.

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Fortinet
Fortinet
1 day ago

Technical Account Manager - Tokyo

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Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a Technical Account Manager, partnering with customers to analyze configuration, network, and packet trace data and recommend next steps. Provide installation and configuration assistance, reproduce customer environments in lab equipment, and manage technical cases through closure. Deliver weekly customer status calls and quarterly site visits, while developing best-practice deployment and troubleshooting documentation. You’ll also complete requests for information and documentation and apply independent judgment to drive resolutions.
Location: Tokyo, Osaka, Nagoya
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Collect, analyze, and update configuration information and customer network information.
  • •Collect and analyze packet trace information, recommending actions based on analysis.
  • •Educate customers on gaps in networking and product knowledge; provide installation and configuration assistance.
  • •Reproduce customer environments on lab equipment and follow up on technical cases until closure.
  • •Conduct weekly status conference calls and quarterly site visits; develop troubleshooting and deployment best-practice documentation.
Travel: Medium travel

Key Requirements

  • •Minimum of 5 years of relevant professional experience, preferably in the network industry.
  • •Strong network security and routing experience.
  • •Scripting and Windows server app experience.
  • •Exceptional customer service orientation and strong communication skills.
  • •College degree and/or relevant experience; CCNA/CCNP/CCIE and/or CISSP are an asset.
Experience:5+ yearsNetwork industry
Education:Bachelor's
Skills:Customer service orientationCommunicationIndependent judgmentCollaboration
Certifications:CCNACCNPCCIECISSP
Languages:English
Tech Stack:ScriptingWindows ServerMS WordPowerPointExcelPacket trace

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn