Manager, Commercial Customer Success

DataDog
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Leadership","Communication","Customer focus","Negotiation","Problem-solving"]

Lead and develop Customer Success teams in LATAM, coaching CSMs to drive retention and expansion. Own the renewal and upsell cycle end-to-end, serve as an escalation point, and act as an advisor for exemplary customer service. Motivate CSMs to build trusted customer relationships and consistent revenue growth while collaborating cross-functionally to resolve complex issues and elevate high-performance team talent through attraction, retention, and development.

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DataDog
DataDog
2 months ago

Manager, Commercial Customer Success

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Last checked: 23 minutes agoStatus: Live

Job Summary

Lead and develop Customer Success teams in LATAM, coaching CSMs to drive retention and expansion. Own the renewal and upsell cycle end-to-end, serve as an escalation point, and act as an advisor for exemplary customer service. Motivate CSMs to build trusted customer relationships and consistent revenue growth while collaborating cross-functionally to resolve complex issues and elevate high-performance team talent through attraction, retention, and development.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire and develop Customer Success teams, coaching CSMs to success.
  • •Drive and influence the full renewal and expansion sales cycle.
  • •Serve as an advisor and role model for exemplary customer service.
  • •Act as a regional/segment owner and escalation point for relevant matters.
  • •Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.

Pay and Benefits

Perks:RsusEspp

Key Requirements

  • •Experienced in Customer Success or Account Management, with 6+ years preferred and at least 3 years in the SaaS space.
  • •3+ years leading a high-performing team of Customer Success Managers.
  • •Proven success negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities.
  • •Familiarity with B2B tech or subscription-based software.
  • •Comfort working in a fast-paced, scaling environment.
Experience:6+ yearsSaaSB2BSubscription software
Skills:LeadershipCommunicationCustomer focusNegotiationProblem-solving
Languages:Portuguese
Tech Stack:MEDDICCommand of the Message

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn