Senior Security MS Engineer - SIEM

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Planning","Communication","Adaptability","Client focus"]

Operate and support clients’ security infrastructure as a Security Managed Services Engineer (L2), monitoring, identifying, investigating, and resolving incidents and requests within SLA. Manage ticket queues in collaboration with L1 engineers, execute changes with proper approvals, and assist with risk flagging and mitigation. Work with automation teams to improve operational efficiency, audit ticket quality, and contribute to trend analysis for continuous service improvement.

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FursaFursa
NTT
NTT
1 month ago

Senior Security MS Engineer - SIEM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Operate and support clients’ security infrastructure as a Security Managed Services Engineer (L2), monitoring, identifying, investigating, and resolving incidents and requests within SLA. Manage ticket queues in collaboration with L1 engineers, execute changes with proper approvals, and assist with risk flagging and mitigation. Work with automation teams to improve operational efficiency, audit ticket quality, and contribute to trend analysis for continuous service improvement.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and problems while ensuring SLA-compliant service restoration.
  • •Handle client requests/tickets using technical expertise, updating tickets with resolution actions and managing work queues.
  • •Execute responsible changes with proper approvals, flag risks and mitigation plans, and support maintenance documentation and planning.
  • •Collaborate with automation teams to optimize and automate routine tasks, including seamless shift handovers.
  • •Assist L1 engineers with escalation triage and troubleshooting, audit ticket quality, and contribute to trend analysis for improvement.

Key Requirements

  • •Experience handling security managed services and working knowledge of ticketing tools, preferably ServiceNow.
  • •Proficiency in active listening, including paraphrasing and probing to gather more information.
  • •Excellent planning skills to anticipate and adjust to changing circumstances.
  • •Strong communication skills to engage effectively across different cultures and social groups.
  • •Bachelor’s degree in IT/Computing (or equivalent qualification) or relevant work experience.
Education:Bachelor's in IT/Computing
Skills:Active listeningPlanningCommunicationAdaptabilityClient focus
Tech Stack:SIEMServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn