Field Technical Support

HP
Pennsylvania
Workplace: HybridFull timeUSD 52,750 - 75,150 annuallyFunction: Customer Support (Service Desk)Experience: 6-8 yearsEducation: high_schoolSkills: ["Customer centricity","Effective communication","Learning agility","Results orientation","Digital fluency"]

Deliver frontline technical services for HP Indigo presses, diagnosing and repairing equipment to ensure reliability and uptime at customer sites. Install and commission presses, perform maintenance, upgrades, and calibrations, and provide on-site and remote troubleshooting. Drive customer success through onboarding, ramp-up visits, and on-press training for operators and production teams, using AI and remote diagnostic tools to accelerate issue identification and resolution.

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FursaFursa
HP
HP
3 days ago

Field Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver frontline technical services for HP Indigo presses, diagnosing and repairing equipment to ensure reliability and uptime at customer sites. Install and commission presses, perform maintenance, upgrades, and calibrations, and provide on-site and remote troubleshooting. Drive customer success through onboarding, ramp-up visits, and on-press training for operators and production teams, using AI and remote diagnostic tools to accelerate issue identification and resolution.
Location: Pennsylvania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install and commission HP Indigo digital presses at customer locations.
  • •Diagnose and resolve hardware, software, and process-related issues.
  • •Perform routine maintenance, upgrades, and press calibrations; provide on-site and remote technical support.
  • •Lead ramp-up onboarding and structured training for customers and press operators during initial production.
  • •Maintain service records and collaborate cross-functionally with Sales, Applications, and Customer Success for smooth handover.

Pay and Benefits

Salary: USD 52,750 - 75,150 annually
Perks:MedicalDentalLife InsuranceDisabilityPaid Leave

Key Requirements

  • •HP Indigo certification(s) or prior experience with HP Indigo presses.
  • •Experience diagnosing and resolving hardware, software, and process-related issues on customer equipment.
  • •Familiarity with DFE/RIP software such as HP Smart Stream, Esko, or EFI.
  • •Knowledge of Lean or Six Sigma methodologies.
  • •High school diploma/GED or commensurate work experience, with typically 6–8 years of related experience.
Experience:6-8 years
Education:High School
Skills:Customer centricityEffective communicationLearning agilityResults orientationDigital fluency
Certifications:HP Indigo Certification(s)
Tech Stack:HP IndigoHP Smart StreamEskoEFIOperating SystemsAutomationTechnical supportTechnical services

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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