Customer Service Manager

Stanley Black & Decker
Thailand
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Lead customer service operations to ensure high customer satisfaction. Manage and coach the customer support team, resolve escalated issues, and improve service processes and performance. Monitor customer service KPIs, ensure timely and professional responses, and collaborate with cross-functional teams to enhance the customer experience and support business goals.

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Stanley Black & Decker
Stanley Black & Decker
2 days ago

Customer Service Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead customer service operations to ensure high customer satisfaction. Manage and coach the customer support team, resolve escalated issues, and improve service processes and performance. Monitor customer service KPIs, ensure timely and professional responses, and collaborate with cross-functional teams to enhance the customer experience and support business goals.
Location: Thailand
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead customer service operations and ensure a high level of customer satisfaction.
  • •Manage the customer support team, resolve escalated issues, and improve service processes.
  • •Monitor customer service KPIs, drive team development, and ensure timely, professional responses.
  • •Collaborate with cross-functional teams to enhance the overall customer experience and support business goals.

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website