2 days ago

TikTok Shop - Last Mile Solution Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own and optimize last-mile delivery solutions for high-volume TikTok Shop parcel shipments across multiple markets. Partner with fulfillment, middle-mile, sortation, and last-mile teams to plan networks, onboard carriers, and support peak events and product launches. Drive operational improvements by reducing lead time and cost per package, monitoring carrier performance and exceptions, and building dashboards for delivery KPIs. Collaborate with data, product, and engineering teams to enhance routing logic and optimization tools.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Collaborate with Fulfillment Center, Middle Mile, Sortation Center, and Last Mile teams to align end-to-end operational plans and execution.
•Support carrier onboarding by defining routing entry criteria and integration requirements; partner on volume forecasting and network capacity planning.
•Develop and manage scalable last-mile delivery solutions; optimize routing, zone coverage, and service models to improve delivery speed and reliability.
•Lead continuous improvement initiatives to reduce delivery lead time and cost per package; monitor daily delivery performance, capacity, and exceptions across carrier partners.
•Build and analyze delivery dashboards (on-time delivery, first-attempt success, cost per order, and exception trends) and recommend data-driven solutions to operational bottlenecks.

Key Requirements

•Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field.
•3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment.
•Strong understanding of parcel networks, delivery SLAs, and carrier performance management.
•Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker); able to manage multiple projects.
•Strong communication and negotiation skills with internal teams and external carriers.

Experience:3+ yearsE-commerceLogisticsParcel deliveryLast-mile operationsPlatform fulfillment

Education:Bachelor's in Supply Chain, Logistics, Business, Data Analytics

Skills:AnalyticalCommunicationNegotiationProject executionVendor management

Tech Stack:ExcelGoogle SheetsTableauPower BILookerSQL

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Last Mile Solution Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Collaborate with Fulfillment Center, Middle Mile, Sortation Center, and Last Mile teams to align end-to-end operational plans and execution.
•Support carrier onboarding by defining routing entry criteria and integration requirements; partner on volume forecasting and network capacity planning.
•Develop and manage scalable last-mile delivery solutions; optimize routing, zone coverage, and service models to improve delivery speed and reliability.
•Lead continuous improvement initiatives to reduce delivery lead time and cost per package; monitor daily delivery performance, capacity, and exceptions across carrier partners.
•Build and analyze delivery dashboards (on-time delivery, first-attempt success, cost per order, and exception trends) and recommend data-driven solutions to operational bottlenecks.

Key Requirements

•Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field.
•3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment.
•Strong understanding of parcel networks, delivery SLAs, and carrier performance management.
•Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker); able to manage multiple projects.
•Strong communication and negotiation skills with internal teams and external carriers.

Experience:3+ yearsE-commerceLogisticsParcel deliveryLast-mile operationsPlatform fulfillment

Education:Bachelor's in Supply Chain, Logistics, Business, Data Analytics

Skills:AnalyticalCommunicationNegotiationProject executionVendor management

Tech Stack:ExcelGoogle SheetsTableauPower BILookerSQL

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn