Customer Support Technician

Applied Materials
Singapore
Workplace: OnsiteFull timeUSD 23 - 31.4Function: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Informal guidance"]

Provide technical customer support for Applied Materials systems in Boise, coordinating preventive and remedial maintenance within assigned territory. Verify equipment operational quality, perform routine maintenance and wet cleans, and conduct Tier II/assisted Tier III start-ups. Troubleshoot process variations with guidance, instruct customers on operation and maintenance, and support warranty/paid service activities. Serve as a liaison with customer front-line management and help track equipment performance and uptime improvements using SPC and quality improvement methods.

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FursaFursa
Applied Materials
Applied Materials
1 day ago

Customer Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide technical customer support for Applied Materials systems in Boise, coordinating preventive and remedial maintenance within assigned territory. Verify equipment operational quality, perform routine maintenance and wet cleans, and conduct Tier II/assisted Tier III start-ups. Troubleshoot process variations with guidance, instruct customers on operation and maintenance, and support warranty/paid service activities. Serve as a liaison with customer front-line management and help track equipment performance and uptime improvements using SPC and quality improvement methods.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Coordinate daily support work schedules within assigned territory to complete preventive and remedial maintenance.
  • •Verify and approve operational quality of system equipment.
  • •Perform periodic maintenance activities and execute wet cleans as required.
  • •Support customer start-up, warranty, paid service, and service contract activities, including Tier II start-ups.
  • •Troubleshoot process variations, track equipment performance/uptime improvements, and serve as liaison to customer front-line management.
Travel: Medium travel

Pay and Benefits

Salary: USD 23 - 31.4

Key Requirements

  • •Perform preventive and remedial maintenance within established time frames on Applied systems.
  • •Perform routine and periodic maintenance (daily/weekly/monthly/quarterly/biannual/annual) and wet cleans as required.
  • •Instruct customers on system operation and maintenance.
  • •Troubleshoot process variations on systems with assistance from senior engineers and provide technical assistance to less experienced personnel.
  • •Ability to work in a physically demanding environment, including clean room PPE use and lifting up to 35 lbs.
Experience:EngineeringManufacturingElectronics
Skills:CommunicationProblem-solvingInformal guidance
Tech Stack:Statistical Process ControlQuality Improvement ProcessPersonal Protective Equipment (PPE)

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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