Customer Success Manager, Global Strategic Brands

Canary Technologies
New York
Workplace: HybridFull timeUSD 147,200 - 200,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Executive communication","Influencing","Strategic planning","Cross-functional collaboration","Problem-solving"]

Own Canary’s largest and most complex global enterprise hotel accounts, acting as the strategic quarterback across deployments, expansions, and adoption. Partner with Implementation and Enterprise Sales to align workstreams to brand and property outcomes, run executive business reviews, and mitigate adoption risks across large portfolios. Drive long-term account success, coordinate escalations with Product/Engineering/Support, and uncover expansion opportunities to turn customers into durable champions.

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Canary Technologies
Canary Technologies
1 day ago

Customer Success Manager, Global Strategic Brands

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Job Summary

Own Canary’s largest and most complex global enterprise hotel accounts, acting as the strategic quarterback across deployments, expansions, and adoption. Partner with Implementation and Enterprise Sales to align workstreams to brand and property outcomes, run executive business reviews, and mitigate adoption risks across large portfolios. Drive long-term account success, coordinate escalations with Product/Engineering/Support, and uncover expansion opportunities to turn customers into durable champions.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships.
  • •Coordinate across workstreams with the Implementation Manager (deployments) and Sales (expansions) to align to customer goals.
  • •Develop account success plans tied to brand outcomes and property-level adoption, and run regular executive business reviews.
  • •Monitor product usage and adoption across large portfolios, intervening to mitigate risks and drive outcomes.
  • •Partner with Sales and internal teams to uncover expansion opportunities, advocate for customer needs, and resolve escalations.

Pay and Benefits

Salary: USD 147,200 - 200,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveLearning Budget

Key Requirements

  • •5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting, preferably in hospitality technology or SaaS.
  • •Proven ability to manage complex, multi-stakeholder enterprise accounts.
  • •Strong executive communication skills with the ability to influence C-level stakeholders.
  • •Experience in strategic planning and account growth within global or multi-property enterprises.
  • •Collaborative, cross-functional mindset plus strong problem-solving skills in fast-paced environments.
Skills:Executive communicationInfluencingStrategic planningCross-functional collaborationProblem-solving
Certifications:PMP

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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