Technical Support Engineer (Hybrid/Columbia MD)

Tenable
Columbia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Strong written communication","Strong verbal communication","Customer-focused mindset"]

Join Tenable’s Technical Support team to troubleshoot complex customer issues with vulnerability assessment and compliance auditing software. You’ll analyze scan results, system audits, and log events, recreate problems in a lab for engineering review, and provide clear, actionable guidance to resolve issues. Working closely with Sales, Customer Advocacy, R&D, and Operations, you’ll maintain deep product and security knowledge and contribute customer feedback to product and research improvements.

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Tenable
Tenable
4 days ago

Technical Support Engineer (Hybrid/Columbia MD)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Join Tenable’s Technical Support team to troubleshoot complex customer issues with vulnerability assessment and compliance auditing software. You’ll analyze scan results, system audits, and log events, recreate problems in a lab for engineering review, and provide clear, actionable guidance to resolve issues. Working closely with Sales, Customer Advocacy, R&D, and Operations, you’ll maintain deep product and security knowledge and contribute customer feedback to product and research improvements.
Location: Columbia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot, analyze, and resolve customer technical inquiries related to vulnerability assessment and compliance auditing.
  • •Use remote troubleshooting techniques to identify and correct issues.
  • •Analyze vulnerability scan results, system audits, and log events; explain findings with clear, concise, actionable guidance.
  • •Recreate customer software issues in a lab environment to support engineering assessment.
  • •Capture and channel customer feedback to Product Management and Research & Development, while maintaining product and security best-practices knowledge.

Key Requirements

  • •Bachelor’s degree in a technical field or equivalent experience.
  • •2+ years of professional experience with TCP/IP networking, Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
  • •Experience providing technical support to enterprise clients and troubleshooting complex issues in production/customer environments; network security experience is a plus.
  • •Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally, and willingness to adopt AI-driven tools to accelerate case resolution.
  • •Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus.
Experience:2+ yearsCybersecurityEnterprise software
Education:Bachelor's
Skills:Analytical skillsProblem-solvingStrong written communicationStrong verbal communicationCustomer-focused mindset
Languages:SpanishPortuguese
Tech Stack:TCP/IPLinux/UnixMacOSWindowsPatch deploymentNessusAILarge Language Models (LLMs)JIRASalesforceZendeskSplunkElasticsearchSQLOracleMySQLMSSQLVMWareHyper-VAmazon AWS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn