Content Expert (VB)

American Express
Toronto
Workplace: HybridFull time56,000 - 84,000 annuallyFunction: Content & Editorial (Writing/Editing)Skills: ["Attention to detail","Analytical thinking","Problem-solving","Communication","Documentation"]

Support back-office and phone-based servicing for card and customer account needs, including reviewing account information and documentation, performing timely maintenance, and executing adjustments and corrective actions. Investigate credit balance refunds, loan account issues, and bank recall requests in line with established procedures. Prepare internal suspicious activity and compliance referrals with complete evidence, collaborating across teams and financial institutions to mitigate risk and maintain accurate records.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
5 days ago

Content Expert (VB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support back-office and phone-based servicing for card and customer account needs, including reviewing account information and documentation, performing timely maintenance, and executing adjustments and corrective actions. Investigate credit balance refunds, loan account issues, and bank recall requests in line with established procedures. Prepare internal suspicious activity and compliance referrals with complete evidence, collaborating across teams and financial institutions to mitigate risk and maintain accurate records.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Review account and transaction information accurately, ensuring completeness and compliance with established procedures.
  • •Research account issues, identify root causes, and execute account adjustments and corrective actions.
  • •Process credit balance refunds and Bank Recall requests, coordinating with financial institutions as needed.
  • •Maintain loan account information by retrieving internal reports and statements for key stakeholders and executing timely account maintenance.
  • •Prepare and submit Internal Suspicious Activity Reports and Compliance Referrals with complete supporting documentation while collaborating with cross-functional partners.

Pay and Benefits

Salary: 56,000 - 84,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid ParentalCounseling Support

Key Requirements

  • •Strong attention to detail to accurately review account information, documentation, and financial transactions.
  • •Experience in account servicing, back-office operations, financial services, or a related operational environment.
  • •Strong analytical and problem-solving skills to research account issues, identify root causes, and take corrective action.
  • •Ability to review and document information accurately for compliance referrals, suspicious activity reporting, and customer profile maintenance.
  • •Strong written and verbal communication skills; bilingual French is an asset.
Skills:Attention to detailAnalytical thinkingProblem-solvingCommunicationDocumentation
Languages:French

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn