Smartly

1 month ago

Senior Customer Success Manager (Central Team)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Customer success leader owning a dedicated book of business in a fast-growing social advertising platform. You will drive retention and growth by guiding clients through online marketing strategies, resolving advertiser issues, and collaborating cross-functionally with partners like Meta, Pinterest, Snapchat and TikTok. Hybrid role with London and Amsterdam offices, focusing on Benelux for EMEA South & Central.

Location: London, Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage and nurture your own customer accounts through day to day communication and online marketing expertise
•Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
•Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
•Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you\'re constantly able to solve customers\' problems
•Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok

Travel: Low travel

Key Requirements

•Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
•Have experience in a customer success or similar customer-facing function
•Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
•Are comfortable in addressing technical challenges and collaborate with technical teams when needed
•Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences

Experience:3+ yearsAdvertisingDigital marketingMartech

Skills:CommunicationProblem-solvingCustomer relationshipCollaboration

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokPaid socialAdvertising platforms

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 month ago

Senior Customer Success Manager (Central Team)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: London, Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage and nurture your own customer accounts through day to day communication and online marketing expertise
•Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
•Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
•Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you\'re constantly able to solve customers\' problems
•Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok

Travel: Low travel

Key Requirements

•Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
•Have experience in a customer success or similar customer-facing function
•Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
•Are comfortable in addressing technical challenges and collaborate with technical teams when needed
•Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences

Experience:3+ yearsAdvertisingDigital marketingMartech

Skills:CommunicationProblem-solvingCustomer relationshipCollaboration

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokPaid socialAdvertising platforms

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn