Solutions Architect - Modern Workplace

Black Box
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Presentation","Communication","Customer-facing","Problem-solving","Team collaboration"]

Drive the technical sales process by designing voice solutions for Microsoft Teams Voice and Microsoft 365, acting as a technical expert for clients. Lead presentations and architecture design of digital workplace solutions, collaborate with sales, product, and technical teams, and guide customers from initial consultation through post-sales implementation to ensure successful adoption.

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Black Box
Black Box
4 months ago

Solutions Architect - Modern Workplace

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive the technical sales process by designing voice solutions for Microsoft Teams Voice and Microsoft 365, acting as a technical expert for clients. Lead presentations and architecture design of digital workplace solutions, collaborate with sales, product, and technical teams, and guide customers from initial consultation through post-sales implementation to ensure successful adoption.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Drive the technical sales process, designing voice solutions and providing expert guidance to clients throughout the sales cycle.
  • •Conduct in-depth technical presentations and demonstrations to prospective clients, showcasing Digital Workplace capabilities and benefits.
  • •Design and propose comprehensive digital workplace architectures, including call flows, integration points, and migration strategies.
  • •Provide ongoing technical guidance and support to clients from initial consultation to post-sales implementation.
  • •Collaborate with internal teams to create and maintain technical documentation, best practices, and solution templates.

Key Requirements

  • •Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)
  • •Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft Teams Voice
  • •In-depth knowledge of Microsoft Teams Voice, including Direct Routing, Phone System, Calling Plans, and related technologies
  • •Strong understanding of voice networking concepts, SIP, PSTN, SBCs, and VoIP
  • •In-depth knowledge of Microsoft 365 services, including Office 365, Teams, SharePoint, OneDrive, and Entra ID, Nexthink, Avepoint, Nerdio or similar, Azure DevOps, ServiceNow, Various Chatbot and Voice AI tools
Experience:Digital workplaceCloud communicationsSaaSMicrosoft 365
Education:Bachelor's
Skills:PresentationCommunicationCustomer-facingProblem-solvingTeam collaboration
Certifications:Microsoft Certified: Teams Voice Engineer Expert
Tech Stack:Microsoft Teams VoiceDirect RoutingPhone SystemCalling PlansSIPPSTNSBCsVoIPMicrosoft 365Office 365TeamsSharePointOneDriveEntra IDAzure DevOpsServiceNowNexthinkAvepointNerdio

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website