Senior Customer Support Specialist

DealHub.io
Israel
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer-oriented","Problem-solving","Independent ownership","Collaboration"]

Resolve DealHub’s most complex, technically ambiguous and escalated customer issues worldwide. Provide deep application support across configuration logic, workflow engines, and CRM integration behavior with Salesforce, HubSpot, and Microsoft Dynamics. Diagnose root cause across DealHub, CRMs, and third-party systems using advanced SQL, trace API calls and data sync logic, and ensure tickets are fully solved with clear communication via email, phone, and video.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DealHub.io
DealHub.io
2 days ago

Senior Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Resolve DealHub’s most complex, technically ambiguous and escalated customer issues worldwide. Provide deep application support across configuration logic, workflow engines, and CRM integration behavior with Salesforce, HubSpot, and Microsoft Dynamics. Diagnose root cause across DealHub, CRMs, and third-party systems using advanced SQL, trace API calls and data sync logic, and ensure tickets are fully solved with clear communication via email, phone, and video.
Location: Israel
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and resolve the most complex, technically ambiguous and escalated support cases worldwide.
  • •Provide expert-level application support across DealHub configuration logic, workflow engines, and CRM integration behavior.
  • •Diagnose issues spanning multiple systems by tracing root cause across API calls, data sync logic, and configuration layers.
  • •Handle complex/high-stakes support communications via email, phone, and video calls using a ticket system.
  • •Investigate data-layer issues with advanced SQL, act as a technical reference to other Support Specialists, and ensure tickets are fully solved with clear understanding.

Key Requirements

  • •Several years of hands-on experience as a Support Specialist in B2B SaaS, focused on the hardest tier of cases.
  • •Advanced experience with CRM integrations and implementations, reasoning about API behavior, data mapping, and sync logic.
  • •Deep familiarity with CRM/business applications, including integration architecture (Salesforce, HubSpot, etc.).
  • •Strong SQL skills to investigate and validate data-layer issues.
  • •Fluent English (written and verbal) with excellent communication in high-pressure, sensitive situations.
Experience:B2B SaaSCRM integrationsCustomer support
Education:Bachelor's in Information Technology / Information Systems
Skills:CommunicationCustomer-orientedProblem-solvingIndependent ownershipCollaboration
Languages:English
Tech Stack:SQLSalesforceHubSpotMicrosoft DynamicsCRMAPIs

Company Brief

DealHub.io
Provides an AI-powered quote-to-revenue platform (CPQ, DealRoom, subscription & usage billing) that automates and orchestrates pricing, quoting, contracts and revenue operations for enterprise GTM motions.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2014
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor