Customer Specialist

CarMax
Austin
Full timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding customers through vehicle buying and selling—supporting appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to CarMax standards. Handle paperwork and administrative tasks, coordinate service appointments, review repair order invoices for accuracy, and follow EH&S requirements while maintaining a clean work area.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through vehicle buying and selling—supporting appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to CarMax standards. Handle paperwork and administrative tasks, coordinate service appointments, review repair order invoices for accuracy, and follow EH&S requirements while maintaining a clean work area.
Location: Austin
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments, document appraisal details, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while handling transaction paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Sick TimePaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build relationships, create win-win solutions, and balance customer needs with business goals.
  • •Integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma (or equivalent) and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn