Customer Service Intern, Digital Commerce with German, 3 Months

Emerson
Romania
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship building","Patience","Attention to detail","Handling objections"]

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform. Contact assigned customers by phone using approved tools and scripts, guide them through registration and first login, and verify they’re the right contact for digital access. Log call dispositions and feedback in Salesforce, respect contact preferences, and escalate access blockers, privacy concerns, and sensitive account issues through the defined escalation process while participating in daily check-ins and quality reviews.

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Emerson
Emerson
1 day ago

Customer Service Intern, Digital Commerce with German, 3 Months

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform. Contact assigned customers by phone using approved tools and scripts, guide them through registration and first login, and verify they’re the right contact for digital access. Log call dispositions and feedback in Salesforce, respect contact preferences, and escalate access blockers, privacy concerns, and sensitive account issues through the defined escalation process while participating in daily check-ins and quality reviews.
Location: Romania
Workplace: Hybrid
Employment Type: Internship · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Contact assigned customers by phone using Emerson-approved telephony tools and call scripts.
  • •Provide first-step guidance for SF Commerce registration and first login without owning full onboarding or complex troubleshooting.
  • •Confirm the correct contact for online ordering/digital platform access and capture referrals when another contact is more appropriate.
  • •Record call outcomes and customer feedback in Salesforce, including dispositions and concise factual notes.
  • •Escalate technical issues, access blockers, complaints, privacy concerns, and sensitive account situations according to the escalation process and respect opt-out/do-not-contact requests.

Key Requirements

  • •Be a student/fresh graduate/early-career candidate available for a 3–4 month temporary assignment.
  • •Strong communication skills for professional customer conversations in German.
  • •Comfort conducting outbound calls using a prepared script while adapting within approved guidance.
  • •Accurately capture notes and update Salesforce fields.
  • •Follow confidentiality, data privacy, and information-security instructions strictly.
Skills:CommunicationRelationship buildingPatienceAttention to detailHandling objections
Languages:GermanEnglish
Tech Stack:SF CommerceSalesforceOutlookExcelMicrosoft TeamsBrowser-based toolsTelephony tools

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn