Lead CSR/Teller - Wilkinson (Charlotte, NC)- Full Time

Fifth Third Bancorp
Charlotte
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Risk awareness","Confidentiality","Sound judgment","Leadership"]

Provide excellent customer service in all interactions as the most complex CSR/Teller role, using independent judgment to deepen customer relationships and resolve issues. Handle daily office responsibilities, cash balancing and monthly cash counts in collaboration with the Financial Center Manager. Maintain confidentiality, follow policies and procedures, identify risks, and assist with training newly hired Customer Service Representatives while making appropriate customer referrals to bankers and business partners.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller - Wilkinson (Charlotte, NC)- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as the most complex CSR/Teller role, using independent judgment to deepen customer relationships and resolve issues. Handle daily office responsibilities, cash balancing and monthly cash counts in collaboration with the Financial Center Manager. Maintain confidentiality, follow policies and procedures, identify risks, and assist with training newly hired Customer Service Representatives while making appropriate customer referrals to bankers and business partners.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide consultative customer service by listening to needs, asking questions, and guiding customers to meet financial needs.
  • •Follow up on customer questions, provide timely correspondence, and find solutions to address issues.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Maintain balancing records, identify and correct outages, and maintain up-to-date knowledge of bank policies and financial center procedures.
  • •Assist in training newly hired Customer Service Representatives and refer customers to bankers and business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceRisk awarenessConfidentialitySound judgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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