Technical Services Manager (SAP Basis) - Global Cloud Operations (GCO), North America (San Pedro Garza García, Nuevo Léon, MX, 66265)

SAP
Mexico
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-facing experience","Strong engagement management","Relationship building","De-escalation","Excellent presentation and communication"]

Own customer cloud service delivery for SAP’s Cloud ERP Private (RISE with SAP) within the ECS North America team. Act as the primary technical contact and first escalation point, managing stakeholder cadence, orchestrating experts, and driving resolution of complex landscape and lifecycle changes. Guide customers on infrastructure architecture, security/compliance, integration, business continuity, and cloud roadmaps built across S/4HANA and related SAP cloud solutions, including hyperscale platforms.

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SAP
SAP
2 hours ago

Technical Services Manager (SAP Basis) - Global Cloud Operations (GCO), North America (San Pedro Garza García, Nuevo Léon, MX, 66265)

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Job Summary

Own customer cloud service delivery for SAP’s Cloud ERP Private (RISE with SAP) within the ECS North America team. Act as the primary technical contact and first escalation point, managing stakeholder cadence, orchestrating experts, and driving resolution of complex landscape and lifecycle changes. Guide customers on infrastructure architecture, security/compliance, integration, business continuity, and cloud roadmaps built across S/4HANA and related SAP cloud solutions, including hyperscale platforms.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary customer contact for technology and cloud service delivery discussions.
  • •Run regular stakeholder cadence, manage expectations, and act as the first escalation point.
  • •Own the customer SAP landscape and advise on critical, complex landscape changes throughout lifecycle management.
  • •Analyze technical requirements, coordinate ECS delivery experts, and drive topics to resolution for customer satisfaction.
  • •Support delivery planning and customer cloud roadmaps, including infrastructure architecture, technical managed services, security, compliance, networks, integration, and migration roadmaps.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • •Demonstrated, advanced-level experience performing SAP Basis administrative duties.
  • •Extensive, client-facing background in SAP Technical Consulting, including solution design and enterprise architecture in complex environments.
  • •Strong technical project management skills with customer-facing experience and ability to translate between technical and non-technical audiences.
  • •Good understanding of capabilities of at least one hyperscale cloud (AWS, MS Azure, or GCP), plus strong understanding of SAP cloud solutions and integration scenarios.
Experience:SAP technical consultingCloud operationsRISE with SAPCloud ERP PrivateEnterprise architecture
Education:Bachelor's in Computer Science, Engineering, or Information Management
Skills:Customer-facing experienceStrong engagement managementRelationship buildingDe-escalationExcellent presentation and communication
Certifications:TOGAFSAP NetWeaverSAP HANAS/4 HANA
Languages:English
Tech Stack:SAP BasisS/4HANASAP Cloud ERP PrivateRISE with SAPSAP NetWeaverOS/DB migrationSAP HANABTPAribaSuccessfactorsAWSMicrosoft AzureAzureGCPIaaSTOGAFEncryptionKey managementCyber securityBusiness continuity

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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