Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Listening","Problem-solving","Customer service","Multitasking"]

Serve as the first point of contact for customers in branch lobbies, greeting them and guiding simple transactions using mobile app and ATM technology. Provide personalized advice and solutions, answer product and benefit questions, and follow cash-handling and regulatory procedures. You’ll connect customers with bankers for next steps while delivering exceptional, customer-centric service during branch hours that may include evenings and weekends.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers in branch lobbies, greeting them and guiding simple transactions using mobile app and ATM technology. Provide personalized advice and solutions, answer product and benefit questions, and follow cash-handling and regulatory procedures. You’ll connect customers with bankers for next steps while delivering exceptional, customer-centric service during branch hours that may include evenings and weekends.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and support simple transactions using mobile app and ATM tools.
  • •Provide personalized advice and solutions to help customers achieve financial goals.
  • •Educate customers on bank products and benefits and respond to questions and concerns.
  • •Follow all financial policies and procedures, including proper cash handling and compliance with state and local regulations.
  • •Connect customers to bankers for next steps and support a long-term customer relationship through referrals.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveWellness Stipend

Key Requirements

  • •High school degree or GED.
  • •Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum of 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills, with the ability to ask questions and identify needs.
  • •Ability to problem-solve and provide solutions to customer issues while delivering exceptional customer service.
Education:High School
Skills:CommunicationListeningProblem-solvingCustomer serviceMultitasking
Tech Stack:Mobile appATMs

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website