Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Adaptability","Confidentiality"]

Serve as the first point of contact for customers, delivering caring, considerate service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues using provided resources and follow required documentation and call-history/message workflows. Stay current on program and product information through continuous learning while maintaining strict confidentiality and meeting all required shifts.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, delivering caring, considerate service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues using provided resources and follow required documentation and call-history/message workflows. Stay current on program and product information through continuous learning while maintaining strict confidentiality and meeting all required shifts.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions using sound judgment.
  • •Respond to inquiries and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete required documentation, input call history, send messages to appropriate third parties when needed, and initiate customer fulfillment.
  • •Maintain strict confidentiality, stay current on program and product information through continuous learning, and adhere to legislation and service guidelines for data use.

Key Requirements

  • •Strong passion for customer satisfaction and prior experience is an asset.
  • •English proficiency for customer communication.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Professional, empathetic, naturally caring conversational style with ability to resolve complex and sensitive complaints in line with company policies.
Skills:CommunicationEmpathyProblem-solvingAdaptabilityConfidentiality
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn