Strategy & Operations Manager, Subscription Value Prop & New Benefits

Deliveroo
London
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Cross-functional leadership","Commercial acumen","Analytical thinking","Ownership","Communication"]

Own the strategy and execution for new subscription benefits—turning ideas into shipped launches and measuring outcomes. Build business cases and a prioritised benefit pipeline, define success metrics before launch, and track performance post-launch across acquisition, retention, frequency, satisfaction, and cost to serve. Scale pilots into steady-state features by defining operating models, cadence, and processes, while bringing outside-in insights from leading membership programmes.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Strategy & Operations Manager, Subscription Value Prop & New Benefits

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the strategy and execution for new subscription benefits—turning ideas into shipped launches and measuring outcomes. Build business cases and a prioritised benefit pipeline, define success metrics before launch, and track performance post-launch across acquisition, retention, frequency, satisfaction, and cost to serve. Scale pilots into steady-state features by defining operating models, cadence, and processes, while bringing outside-in insights from leading membership programmes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the strategy and roadmap for new subscription benefits, building analysis, business cases, and execution plans.
  • •Partner across Product, Engineering, Design, Data Science, Marketing, and Finance to move benefit ideas from concept to launch without formal authority.
  • •Build and prioritise the benefit pipeline by evaluating ideas, sizing impact and cost, and deciding what to build next.
  • •Track ongoing performance of live benefits on acquisition, retention, frequency, satisfaction, and cost to serve; flag what needs attention.
  • •Scale what works by moving pilots to steady-state features, defining the operating model, reporting cadence, and processes for sustainable delivery.

Pay and Benefits

Perks:Health InsuranceParental LeavePensionsAnnual Leave

Key Requirements

  • •5+ years of experience in strategy & operations, strategy consulting, or business operations, ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech.
  • •Strong commercial acumen with understanding of marketplace dynamics and subscriber value; comfortable building business cases and owning P&L-adjacent metrics.
  • •Analytical rigor to interpret data and experiment results to make clear business calls with Data Science on the approach and implications.
  • •Bias for action and ownership to bring structure to ambiguous problems and drive execution personally.
  • •Cross-functional influence and excellent written and verbal communication to align stakeholders and functions around a shared plan.
Experience:5+ yearsMarketplacesSubscriptionMembership businessesConsumer techStrategy consulting
Skills:Cross-functional leadershipCommercial acumenAnalytical thinkingOwnershipCommunication

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
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