Manager, Enterprise Quality team

PayPal
New York
Workplace: OnsiteFull timeUSD 109,000 - 156,200 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsEducation: bachelorsSkills: ["Collaboration","Guidance","Process improvement","Problem-solving","Analysis"]

Lead enterprise process improvement for customer impact and incident management. You’ll identify issues, recommend best practices, analyze incident data for recurring themes, and maintain documentation and training content. Define KPIs and implement measurement frameworks to track process performance, evaluate compliance of incident management tools, and drive cross-department workflow improvements. Provide guidance to junior team members to ensure alignment with organizational objectives.

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FursaFursa
PayPal
PayPal
3 days ago

Manager, Enterprise Quality team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Lead enterprise process improvement for customer impact and incident management. You’ll identify issues, recommend best practices, analyze incident data for recurring themes, and maintain documentation and training content. Define KPIs and implement measurement frameworks to track process performance, evaluate compliance of incident management tools, and drive cross-department workflow improvements. Provide guidance to junior team members to ensure alignment with organizational objectives.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Design and maintain the process for responding to customer impacts.
  • •Identify issues within business processes and recommend best practices for improvement.
  • •Find themes in incident data and provide insights to the business.
  • •Maintain incident process documentation and training content.
  • •Define KPIs and implement a measurement framework to understand process performance.

Pay and Benefits

Salary: USD 109,000 - 156,200 annually
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •Use specialized expertise to identify issues and recommend best practices for business process improvements.
  • •Lead functional projects and programs to streamline workflows.
  • •Analyze business trends and translate insights into solutions for process efficiency.
  • •Provide guidance and support to junior team members in process management and analysis.
Experience:5+ years
Education:Bachelor's
Skills:CollaborationGuidanceProcess improvementProblem-solvingAnalysis

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn